Nancy
Summary
Dynamic Senior Associate at Genpact with a proven track record in identity document verification and operational efficiency improvement. Skilled in relationship building and cross-functional team leadership, I excel at driving results and enhancing customer satisfaction. Committed to leveraging technology for innovative solutions while maintaining a strong focus on problem-solving and adaptability.
Overview
1
1
Language
9
9
years of professional experience
Work History
Senior Associate
Genpact
04.2024 - 07.2026
- Automated id scanning process verifies identity documents during customer onboarding.
- Visual zone captures front and back faces of cards with printed text and photos.
- Machine readable zone includes alphanumeric code lines on passports and modern IDs.
- Utilized barcode and QR codes for verification on US and Canadian driver's licenses.
- Conducted NFC chip reading for e-passports and RFID-enabled IDs via mobile devices.
- Led cross-functional teams to enhance operational processes and drive efficiency improvements.
- Investigated complex transactional alerts for suspicious patterns in transaction monitoring.
- Drafted comprehensive SARs and STRs detailing typologies and evidence for regulatory submission.
ERM
ICICI direct
10.2023 - 04.2024
- Will be involved into Relationship Building & Management with the customer for Sales & Services of Financial Products of ICICI group. [Eg. Online Trading Account, Life Insurance, Mutual Funds, Investment Advisory, Wealth Management]
- To manage customers in the branch or through client visits & provide Financial / Investment Advisory, Develop new relations through referencing & other sources.
- To generate leads and act as a productive resource by meeting targets thereby ensuring the fulfillment of budgetary expectations of the organization.
- Job Responsibilities:
- To deliver the desired target numbers by maintaining customer relationship.
- To Manage customer meetings and sales process as part of his reporting structure
- To consciously deliver support to Branch managers in increasing the profitability of the Branch.
- Conducting market research for generating business thereby adding for revenue generation
- Ensuring customer satisfaction
- Exploring new areas and ways to achieve productivity.
P.B WD Manager
HDFC Bank
09.2021 - 11.2022
- Ensure quality customer service is delivered
- Ensure error free transactions of receipts/payments, correct updation and verification in E-call back
- Recording complaints as per the specified process
- Resolving all complaints received (self, branch, other units) within the stipulated TAT’s pertaining to welcome desk area.
- Monitor all complaints received and ensure that complaints are closed within the TAT
- Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc.
- Managing the returned instructions including proper maintenance of registers and customer intimation.
- Maintaining Salary uploads confirmations, Backup tapes, and records for expense vouchers / payments to vendors / reimbursement to staff.
- Printing, checking & Filing of EOD reports
- Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them
- Maintain the sales as well as counter work. Need to do all banking products.
- Custodian for branch all deliverables.
- Identification and Closure of TOD accounts on regular basis
- Identification and Closure of High Cheque return customers beyond the threshold.
- Processing and follow up for admin related bills/ payments
- Periodic exchange of keys lodged with other branch
- Periodic Checking of WD counter registers
- Preparing and maintaining MIS report
TSE + Relationship Manager
Aye Finance
12.2020 - 09.2021
- Calling potential customers to persuade them to purchase company products and services
- Generating promising leads for the outside sales team to pursue
- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
- Developing and sustaining solid relationships with customers to encourage repeat business. respond to customer rejections.
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
- Generate Sales References for Bank products i.e. Liability products, Credit cards & other third party products
- Achieves a salary hike with in a 7 months from the joying.
- One of the key responsibilities will be coordination and collection of client specific information and completion of documentation to assist in the on-boarding of new clients
- And another important responsibility will be performing ongoing customer due diligence including maintenance and updating of AML and KYC records and information for existing clients
- Furthermore, this role will identify and escalate any suspicious or unusual matters to AML & Line of Business Compliance for further investigation.
Personal Banker + Relationship Manager
HDB Financial Services Limited
11.2017 - 12.2018
- Handling Managed portfolio of around 2600 clients of HDFC Bank.
- To source customers for Current Account, Savings Account and Assets Products of the HDFC bank, Customers to be sourced from corporate, individuals, TASC, etc
- Generate revenue with multiple products as an AL, PL, Life Insurance, CC, Current account saving account, Insurance etc.
- Generating investments in alternate products like FD, RD, Life Insurance etc.
- Taking feedback and retaining the customer by different forms encouraging them for more products.
- Exploring new areas and ways to achieve Productivity and ensure the customer satisfaction and good quality of service to customer.
- Encouraging the customer towards Digital Banking by multiple ways.
- Sell all kind of banking products.
Education
Post-Graduation -
IGNOU
01-2019
Graduation -
Delhi University
01-2015
Intermediate -
CBSE
01-2012
High school -
CBSE
01-2010
Skills
- Management skills
- Relationship building and trust
- Adaptability to new challenges
- Problem-solving orientation
- Commitment to technology learning
- Clear communication and expressiveness
- Information gathering and analysis
- Identity document verification
- Transaction monitoring
- Customer relationship management
- Operational efficiency improvement
- Cross-functional team leadership
PERSONAL DETAILS
- DOB: 26th October 1994
- Father’s Name: Mr. Arun Kumar
- Nationality: Indian
- Gender: Female
DECLARATION
I confirm that the information provided by me is true to the best of my knowledge and belief. Place: DELHI Date: (NANCY)
ACHIEVEMENTS & AWARDS
Consistent Top performer in achieving monthly targets, Winner of many Health insurance and General Insurance local and central contest., Winner of many Personal loan local and central contests, Winner of Auto loan contest., Winner of many Credit card contest, Outstanding performance and participation in co-curricular activities at college & school level regularly.
Personal Information
Languages
English
Languages
English
Proficient (C2)
C2
Accomplishments
- Top performer for the years 2025 and 2026.
Timeline
Senior Associate
Genpact
04.2024 - 07.2026
ERM
ICICI direct
10.2023 - 04.2024
P.B WD Manager
HDFC Bank
09.2021 - 11.2022
TSE + Relationship Manager
Aye Finance
12.2020 - 09.2021
Personal Banker + Relationship Manager
HDB Financial Services Limited
11.2017 - 12.2018
Post-Graduation -
IGNOU
Graduation -
Delhi University
Intermediate -
CBSE
High school -
CBSE