Nancy Chahal
Gurugram
Summary
Results-driven senior associate with several years of experience and a proven track record of success in project management, client relations, and team leadership. Adept at driving initiatives from conception to completion, while ensuring adherence to quality standards and timelines. Strong communicator with a talent for building and nurturing productive relationships.
Overview
5
5
years of professional experience
Work History
Senior Associate
GLS Infra
Gurgaon
08.2025 - Current
- Manage the booking to possession lifecycle.
- Ensure proper documentation, including the allotment letter, agreement, and demand letters.
- Track payment schedules as per milestones.
- Follow up with customers for timely payment and resolve related concerns.
- Coordinate possession formalities and the handover process.
Senior Executive in CRM
SIgnature Global Pvt Ltd
02.2022 - Current
- Build and maintain relationships with the entire customer base assigned.
- Verify the KYC details of customers.
- Provide required documents to the customer- handling receipt, ledger and demand by using software like Farvision, Salesforce/SFDC
- Collection of payments against demand raised.
- Maintaining the MIS report of daily collections.
Customer Care Executive
IIFL Finance
04.2021 - 02.2022
- Managing a team of representatives offering customer support.
- Overseeing the customer service progress.
- Resolving customer complains brought to my attention.
- Generate sales lead.
- Keep record of customer interactions.
CRM Executive
Cryoviva Biotech
09.2020 - 03.2021
- Build long-term relationships with key clients.
- Addressing customer complains.
- Creating sales and plans to generate revenue.
Education
Masters - Economics
Isabella thorburn College
Lucknow12.2018
B.A -
Awadh girls degree college
Lucknow12.2016
Skills
- Quick learner
- Management Skills
- Team Handling
- Team work
- Leadership Skills
- Adaptability
- Technical Skills
- MS Office
- MS Office Word
- Power Point Presentation
- Microsoft excel
Personal Information
- Date of Birth: 11/25/94
- Gender: Female
Timeline
Senior Associate
GLS Infra
08.2025 - Current
Senior Executive in CRM
SIgnature Global Pvt Ltd
02.2022 - Current
Customer Care Executive
IIFL Finance
04.2021 - 02.2022
CRM Executive
Cryoviva Biotech
09.2020 - 03.2021
Masters - Economics
Isabella thorburn College
B.A -
Awadh girls degree college