Rejith Rajendran
Thane
Summary
Seek a position to utilize my skills in the industry that offers professional growth while being resourceful, innovative and flexible for the benefit of the organization.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Senior Associate
Firserv India Pvt.Ltd
3 2015 - Current
- ACH Reversal Processing: Manage the complete end-to-end process of ACH reversals, including identifying erroneous transactions, initiating reversals, and communicating with clients or financial institutions to resolve discrepancies.
- Reconciliation and Discrepancy Resolution: Perform daily reconciliation of ACH payments, ensuring all transactions are accurately recorded and balanced across internal systems and bank records.
- Data Accuracy and Compliance: Ensure adherence to NACHA (National Automated Clearing House Association) rules and regulations for ACH transactions.
- Reporting and Documentation: Generate and maintain detailed reports of ACH reversals and reconciliations for internal auditing purposes. Prepare and submit accurate documentation for clients when necessary.
- Collaboration and Communication: Work closely with the accounting, operations, and customer service teams to resolve issues related to ACH transactions. Provide training and support to colleagues on ACH reversal protocols and best practices.
- Fraud Detection & Prevention: Proactively identify and investigate potential fraudulent activities by analyzing transaction patterns, reviewing data discrepancies, and implementing risk management protocols.
Senior Specialist
Convergys India PVT LTD
04.2012 - 03.2015
- Self Assignment : Self assigning tasks submitted in the system by Front End Reps and processing the requests per attachment received
- Updating and verifying the change of requests such as change of ownership, Address and Name
- Sale & cross selling :Providing Modem to the customers per requests received in Database and relocating the services in the system
- Solving queries of the team related to process and completing the tasks within the time frame
- Management and leadership: Managing the team in absence of TL and preparing day in and out reports
- Ensuring Work orders to be processed with the specified TAT
- Preparing and Maintaining Quality Reports, Dashboard and sharing it with the concerned Team/person EOD
Phone Banking Officer
3I Infotech PVT LTD
03.2010 - 03.2012
- Banking & Insurance Processes: Manage end-to-end banking and insurance service operations, ensuring compliance with industry standards while enhancing customer satisfaction.
- Balance Transfer Process Management: Spearheaded the balance transfer process for credit card customers, assisting in the transfer of high-interest debt to more favorable terms.
- Cross-Selling & Upselling Airline Credit Cards: Successfully cross-sold airline-branded credit cards, identifying customer needs and leveraging rewards programs to drive sales and enhance customer loyalty.
- Customer Relationship Management: Developed strong relationships with customers, offering tailored financial solutions to optimize their credit card, banking, and insurance products.
- Performance Reporting & Analytics: Analyzed customer data to assess the effectiveness of promotional offers and service enhancements, providing actionable insights to improve processes and achieve business KPIs.
Education
T.Y.Bcom -
University of Mumbai
01.2010 - 01.2011
H.S.C -
Maharashtra State Board
01.2005 - 01.2006
S.S.C. - undefined
Maharashtra State Board
01.2002 - 01.2003
MBA -
Sikkim Manipal University
01.2012 - 01.2014
Skills
Reconciliation
Fraudulent Transactions
Customer Complaints
Service Orientation
Customer Service
Banking
Sales
High Net Worth Customers Handling
Product Knowledge
Team Player
Detail Oriented
Hard Working
Open Minded
Thoughtful
Quick Learner
Certification
Banking & Finance Certification from Lingaya's Lalita Devi Institute of Management & Sciences.
Accomplishments
- Been selected as the 'BEST OF THE BEST' for the months from October to December 2013.
- Been awarded as the 'LEGEND OF THE YEAR' and received special appreciation letter from the director/site leader.
- Won the chess trophy championship as 'RUNNER-UP' held in office for the year 2023.
Timeline
Senior Specialist
Convergys India PVT LTD
04.2012 - 03.2015
MBA -
Sikkim Manipal University
01.2012 - 01.2014
Phone Banking Officer
3I Infotech PVT LTD
03.2010 - 03.2012
T.Y.Bcom -
University of Mumbai
01.2010 - 01.2011
H.S.C -
Maharashtra State Board
01.2005 - 01.2006
S.S.C. - undefined
Maharashtra State Board
01.2002 - 01.2003
Senior Associate
Firserv India Pvt.Ltd
3 2015 - Current
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