Nancy Joseph
Avadi
Summary
An ambitious driven and highly passionate person with 8+ years experience in End to End RCM - Front end billing, Rejections, AR followup and Denials Managements with respective to provider billing, hospital billing and DME billing. Solid team player with outgoing positive demeanor. Specialize in quality and result oriented with exemplary passion for team building and growing businesses.
Overview
11
11
years of professional experience
Work History
Support Analyst
Coronis Ajuba Solutions Private Limited
Chennai
03.2020 - Current
- To report trends, patterns in denials, claim submission errors, and billing-related roadblocks to the immediate reporting manager.
- Monitor Team's production, quality, and SLA delivery.
- Provide mentorship and coaching to the team.
- Inventory review and allocation of accounts.
- Preparation of Shrinkage and Attrition Report.
- Generating daily quality reports for dashboard publish.
- Manage and handle client escalations effectively.
- Responsible for auditing and supervising production/calls of AR team, and ensuring quality standards are consistently met.
- Handling rebuttal calls and conducting calibration sessions with both Quality and Training teams for continuous process improvement.
Senior Executive AR
Access Healthcare Pvt Ltd
Chennai
02.2016 - 02.2020
- To address outstanding or assigned AR through phone call and analysis, using available resources.
- Achieving KPIs.
- Bringing trending issues to Team Leaders' attention.
- Prioritize pending claims and ensure claims are worked as per client SLA.
Customer Support Executive
Ecosmos Solutions Pvt Ltd
Chennai
03.2014 - 05.2016
- Overseeing the customer service process
- Resolving customer complaints brought to your attention
Education
High School -
St. Joseph Anglo Indian Higher Secondary School
Chennai, Tamilnadu01-2010
Skills
- Problem Solving
- Decision Making
- People Management
- MS Office
Timeline
Support Analyst
Coronis Ajuba Solutions Private Limited
03.2020 - Current
Senior Executive AR
Access Healthcare Pvt Ltd
02.2016 - 02.2020
Customer Support Executive
Ecosmos Solutions Pvt Ltd
03.2014 - 05.2016
High School -
St. Joseph Anglo Indian Higher Secondary School
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