NANCY LIJO

Learning Management System (LMS) & Training Operations

• Administered LMS platforms, initially SABA, later supporting migration to Docebo and lab platform Skillable.
• Played a key role in Project CULE as PMO, delivering in‑house lab environments for Support, Education, and Engineering teams within 3 months, in partnership with Hitachi and Nutanix.
• Created and managed training classes, enrolled learners, and ensured timely class completion and reporting.
• Scheduled and published VILT/ILT sessions on the Cohesity training portal.
• Coordinated with Sales, Customers, and Partners on education purchase orders (POs).
• Ensured accurate PO uploads and worked closely with the Finance team for validation and processing.
• Maintained revenue‑share tracking for Authorized Training Partners and instructors.
• Conducted quarterly performance reviews with Authorized Training Partners and instructors to assess performance, needs, and improvement areas.
• Managed education‑related ServiceNow tickets and queries, ensuring timely resolution.
• Raised and tracked instructor payment POs in a timely manner.
• Worked extensively in Coupa for PO creation, approvals, and reconciliation.
• Used Salesforce to validate and manage customer and partner details.
• Provided backup support for the internal training team across APJ and EMEA, including lab troubleshooting and Docebo class enrollment support.

• Scope and plan projects, monitor learning budgets, and manage program schedules and logistics, including annual demand planning activities.
• Create or analyze business requirements documents, and project timelines.
• Determining and defining project scope and objectives.
• Preparing a budget based on the scope of work and resource requirements.
• Ensuring projects are delivered within the proposed timeline, through tight alignment with our HRIS and other HR-related projects organization, providing updates in HR project management status meetings.
• Support on-demand, self-paced learning platform adoption and content curation, including new requests from business partners.
• Partner with learning vendors to coordinate the delivery and schedule of instructor-led leadership development offerings.
• Assist with reporting and dashboard management to provide insight to key stakeholders.
• Supporting the deployment and delivery of Leadership Development programming in AMEA, as needed.
• Supporting other talent-related areas, such as onboarding, performance management, career development, talent management, and culture, as required.
• Work on LMS and HR systems to track and report learning status.
• Identified and managed employee training and development needs.
• Manage the budget for learning programs.
• Deck preparation for HRLT and HR community calls.
• Preparation of the training calendar and publishing it on the LMS.
• Coordinate internal resources, clients, and third parties/vendors for the flawless execution of projects.
• Develop courses based on an overarching framework for the structure, presentation, activity design, delivery, and support for e-learning, VILT, and ILT courses globally.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Created project status presentations for delivery to customers or project personnel.
• Developed and updated project plans to document objectives, technologies, schedules, and funding.

Customer Training & Learning Operations

• Owned end‑to‑end customer training operations, including identifying appropriate training modes and defining training activities.
• Planned, scheduled, and budgeted training sessions; communicated schedules to stakeholders and published sessions on the company training portal for customer and employee access.
• Developed annual training plans in collaboration with Sales and cross‑functional teams; managed training billing and invoicing activities using Oracle.
• Created and managed ILT and VILT classes in SABA, including e‑book access provisioning, training enrollment, and issuance of completion certificates.
• Enrolled learners in self‑paced programs; assigned and managed labs on the Learn‑on‑Demand portal; handled internal lab requests from managers and followed up on backlogs such as unused training credits.
• Compiled and maintained training materials and course handbooks.
• Liaised with Sales teams to gather customer training requirements, raise training requests, and respond to customer queries within defined TATs.
• Coordinated trainer and participant engagements; supported training delivery, session logistics, and meeting scheduling.
• Tracked training revenue, evaluated program effectiveness, and consolidated training feedback to inform future planning and improvements.
• Trained and onboarded new team members to work effectively within organizational systems, tools, and technologies.
• Managed the full lifecycle of learning programs, from setup through delivery, completion, and reporting.
• Used the LMS to track, monitor, and report learning status and completion metrics for stakeholders.

• Supported senior management for ensuring seamless delivery of job functions, by managing meetings, calendar, itineraries, coordinating travel & reservations, and expense claim administration; supported executive site visits
• Coordinated site-level team management activities, and employee engagements as per budgets
• Liaised with local IT & transport teams/vendors
• Analyzed & implemented a strong prevention & recovery system/business strategy against potential threats & risks to business continuity
• Managed employee entertainment budgets, and controlled executive requests for information on client arrivals, and facility access control
• · Managed external training initiatives to drive employee development and accelerate growth of high‑potential employees.
• Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
• Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
• Coordinated trainings for new team members, overseeing onboarding details.
• Supported program operations by preparing and updating documents, reports and spreadsheets.
• Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
• Provided valuable support to multiple departments, managing ad-hoc projects as needed and balancing competing priorities effectively.
• Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
• Assisted in the creation of compelling presentations for executive-level meetings using advanced PowerPoint skills.
• Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
• Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
• Managed electronic records database and handled all file requests.
• Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
• Acquired proper equipment, refreshments and supplies for meetings.
• Prepared and distributed team-based communications to foster collaboration and enhance team morale.
• Streamlined office operations by implementing efficient administrative processes and procedures.
• Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
• Enhanced team collaboration by organizing regular team-building activities that fostered camaraderie among staff members.
• Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
• Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
• Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
• Managed sensitive information with utmost discretion to maintain confidentiality at all times.
• Acted as backup for other employees by providing support and adapting to requirements of department.
• Expertly coordinated logistics for functions both within and outside of organization.
• Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
• Arranged business travel details for company employees per supervisor requirements.
• Coached new employees on administrative procedures, company policies, and performance standards.

• Coordinated interviews for 30+ candidates, conducted background verifications, and processed employee onboarding documentation.
• Organized ice‑breaking and team‑bonding sessions to strengthen collaboration and employee engagement.
• Identified, planned, and managed employee training and development needs in alignment with organizational goals.
• Handled and resolved employee grievances and conflicts promptly, ensuring a positive workplace environment.
• Maintained the HR Information System (HRIS) and employee databases with accuracy and confidentiality.
• Supported learning needs analysis and assessments to define requirements for effective learning solution development.
• Collaborated with Subject Matter Experts (SMEs) to apply adult learning principles and instructional design techniques.
• Sourced and managed external training vendors, including negotiations, contracting, and performance coordination.
• Served as primary liaison between vendors and business stakeholders/SMEs to ensure alignment and successful delivery.
• Managed learning program budgets, tracking costs and ensuring efficient utilization.
• Used LMS and HR systems to track, monitor, and report learning status and completion metrics.
• Built and maintained strong partnerships with business leaders and enabling functions to support HR and learning initiatives.
• Leveraged MS Office tools to enhance learning engagement, reporting, and overall employee experience.
• Provided training and support to HR teams and stakeholders to enable effective management of learning content prior to launch.