Open To Work
Verified
This profile is verified using an email address.
Nancy Nishu
Bangalore
Summary
Strategic operations leader with more than 6 years of experience driving large-scale initiatives across marketplace ecosystems. Skilled in building governance frameworks, scaling supply ecosystems, and executing high-impact programs. Collaborates with leadership teams to address complex challenges, optimize performance through data insights, and enhance execution across multi-layered teams. Focused on process standardization, risk mitigation, and AI-driven operational transformation.
Overview
6
6
years of professional experience
Work History
Supply Operations Head
Behtar Technology Pvt. Ltd
Bangalore
10.2024 - 03.2026
- Lead strategic operations for large-scale supply ecosystem (32K–35K monthly active) while scaling a new vertical (~900 experts), ensuring alignment with business growth priorities.
- Led central governance efforts, standardized processes across teams, and maintained execution flexibility across multiple operational units.
- Managed cross-functional teams (20+ direct + 45+ indirect), aligning onboarding, quality, retention, and performance efforts to meet operational goals.
- Designed and implemented AI-assisted workflows and automation systems, reducing manual effort, improving accuracy, and enabling faster decision-making.
- Owned risk mitigation and Trust & Safety frameworks, managing high-impact escalations and enhancing long-term reliability of the ecosystem.
- Partner with leadership to solve capacity gaps, quality challenges, and retention risks through structured problem-solving and data-backed interventions.
Associate Manager – Operations
Sharechat
Bangalore
08.2023 - 09.2024
- Led the end-to-end strategy and execution of a new revenue vertical (1:1 consultation), scaling it across 9+ regional markets.
- Built market-specific supply planning models aligned with demand patterns, enhancing resource utilization and product availability.
- Established standard operating frameworks, onboarding systems, and performance tracking mechanisms to enable scalable growth.
- Coordinated cross-functional initiatives across product, marketing, and operations teams, driving higher adoption and engagement rates.
- Provided operational insights and performance analyses to leadership, informing strategic decisions on growth and operational efficiency.
Operations Lead
Sharechat
Bangalore
06.2022 - 08.2023
- Standardized SOPs, training frameworks, and quality benchmarks to ensure consistency across multiple business units.
- Contributed to large-scale expansion initiatives by enabling regional growth and effectively managing high-demand campaign periods.
- Enhanced engagement and performance metrics through implementation of structured quality interventions and monitoring systems.
Assistant Manager – Operations
Astrotalk
Noida
09.2021 - 06.2022
- Managed end-to-end supplier lifecycle (recruitment, onboarding, retention, and performance).
- Conducted quality audits and compliance checks, ensuring adherence to platform standards.
- Strengthened governance mechanisms and fraud detection systems, improving overall quality benchmarks.
Onboarding Specialist | Customer Support Executive
Astrotalk
Noida
01.2020 - 09.2021
- Developed supply acquisition and onboarding pipelines to streamline new partner integration.
- Managed customer experience, escalations, and feedback loops to enhance service delivery.
- Facilitated onboarding processes for new employees at a leading communication platform.
- Developed training materials that enhanced new hire understanding of company policies.
- Coordinated orientation sessions to introduce new staff to team dynamics and culture.
Education
Bachelor of Science -
Magadh University
Bodh Gaya10-2019
High School Diploma -
Jawahar Navodaya Vidyalaya
Nawada, Bihar03-2015
Skills
- Business Strategy & PMO Execution
- Cross-functional Program Leadership
- Governance & Process Standardization
- Supply Ecosystem Scaling & Optimization
- Data-driven Decision Making & Reporting
- Supply Chain Risk Management
- Process Improvement Strategies
- Stakeholder Management & Leadership Communication
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Accomplishments
- Scaled a 0→1 business vertical into a high-growth revenue stream across 9+ markets
- Designed AI/automation-led operational workflows, reducing manual dependency and improving efficiency
- Recognized for fraud detection and strengthening governance frameworks
- Awarded Value Champion – Speed and Ace of Initiative for high-impact contributions
Timeline
Supply Operations Head
Behtar Technology Pvt. Ltd
10.2024 - 03.2026
Associate Manager – Operations
Sharechat
08.2023 - 09.2024
Operations Lead
Sharechat
06.2022 - 08.2023
Assistant Manager – Operations
Astrotalk
09.2021 - 06.2022
Onboarding Specialist | Customer Support Executive
Astrotalk
01.2020 - 09.2021
Bachelor of Science -
Magadh University
High School Diploma -
Jawahar Navodaya Vidyalaya