Summary
Work History
Education
Skills
Timeline
Generic
NANCY WALIA

NANCY WALIA

Client Servicing Account Manager
Delhi

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Work History

Assistant Manager

INDIA MART
  • Engage with the customers pre-sales and post sales to enable a better product understanding and help Develop and manage end-to-end project plans with Budget Overview
  • Review and develop distribution of key reports, requirements, specifications, business process and recommendations related to proposed solution
  • Also, oversee assigned work related to training deliverables and manage retention
  • Update the internal stake holders with multiple report on sales and service, help senior managers with metrics leading to right strategic business initiatives

Customer Care Executive

Magus Customer Dialog Pvt. Ltd
  • For 1 Year 3 Months-
  • Handling customer calls to place their product orders
  • Sale Mobile accessories, appliances, food, clothing, home kitchen, sports equipments, fitness and more
  • Re-selling of products with ongoing tv show
  • Fetching there address for order confirmation and check the delivery services area
  • Engage with customers and resolve their order related issue like product damage and wrong product delivery.

Medical Billing Executive

Exl Sez BPO Solutions Pvt. Ltd
  • For 1 years 6 months-
  • Providing Complete Billing solutions to one of the US leading healthcare companies
  • Payment Posting, Health Insurance Verification, Knowledge of CPT & ICD’s, Good knowledge of Healthcare and Health Insurance.

Education

B.com(H) -

Rajiv Gandhi Memorial Collage
Joginder Nagar

Bachelors - BCom

Skills

SKILLS & INTEREST

Skills

G-SUITE, MS-TOOLS

Fresh Works

EXCEL

Service Desk(Internal India Mart Tools)

Service Planning and Customer Interaction (D2C, B2B)

Planning and maintain customer interaction

Travelling and Exploring

Timeline

Bachelors - BCom

Medical Billing Executive

Exl Sez BPO Solutions Pvt. Ltd

Customer Care Executive

Magus Customer Dialog Pvt. Ltd

Assistant Manager

INDIA MART

B.com(H) -

Rajiv Gandhi Memorial Collage
NANCY WALIAClient Servicing Account Manager