Nancy Parul

1. Degree Vertical | Jain Online

• Managed end-to-end program delivery across multiple academic projects, ensuring seamless learner experience and operational excellence.
• Oversaw the complete learner lifecycle management from post-enrollment to degree completion.
• Coordinated with cross-functional teams (academics, finance, operations) to ensure smooth program execution and timely deliverables.
• Led academic coordination, learner engagement, and operational workflows to maintain high-quality program delivery.
• Streamlined financial and administrative processes to support efficient program operations.

2. PGDM Program | Great Lakes Institute of Management

• Managed program operations and academic delivery for the PGDM program, ensuring adherence to timelines and quality standards.
• Provided learner support and query resolution, improving overall learner satisfaction and engagement.
• Coordinated with internal stakeholders and faculty for smooth execution of academic activities.
• Ensured compliance with institutional policies and academic guidelines while managing learner communications and expectations.
• Also Collaborated with the SRM team to resolve university-level escalations and stakeholder concerns, ensuring timely issue resolution.

• Built strong relationships with learners and ensured a positive learning experience.
• Supported onboarding and guided students in using the platform and courses effectively.
• Addressed queries, provided product guidance, and ensured timely support.
• Monitored learner progress, engagement, and satisfaction.
• Conducted regular check-ins to improve retention and course completion.
• Collaborated with sales, academic, and product teams to enhance learner experience.