NANDA KISHORE
Retail Banker With 21 Yrs Exp In Assets And Liability Functions With Handhold On Operations And Sales
Hyderabad
Summary
Banking professional highly successful at Retail Assets Operations and Branch Management. Extensive knowledge of banking products and services as well as business development and operations. Personable leader with impressive customer service skills.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Branch Manager
Hdfc Bank Ltd
Hyderabad
04.2015 - Current
- Presently handling Manikonda branch as Branch Manager with book size of 350 Crs
- Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship management,Operations and Risk.
- Ensure compliance with Banking rules,Regulations and Procedures
- Responsible for book growth on Liabilities,Assets,Tpp Products and increase market size of the branch
- Responsible for Smooth functioning of Day to Day Operations with Process Adherence
- Responsible for Customer Service and benchmarks met on Net Promoters Score
- Complied with regulatory guidelines and requirements.
- Boosted sales and customer loyalty through incentive programs.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Engaged employees in business processes with positive motivational techniques.
- Gathered and reviewed customer feedback to improve operations.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Resolved various issues impacting sales management and business operations.
- Executed strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Implemented service improvements to enhance sales cycle.
Branch Manager
Ing Vysya Bank
Vizag
08.2012 - 03.2015
- Handled Dwarakanagar Branch in Vizag as Branch Manager from Aug'12 to May'14 with book size of 50 Crs
- Responsible for Casa growth,TD growth and Fee Income
- Ensure to meet numbers plans on Saving,Current and Salary products month on month
- Drive Fee Income from Cross Sell of Life Insurance and Mutual Funds
- Drive Fee Income from Asset Products by generating leads on Home Loans, Mortgages and Business Banking
- Handled Platinum Branch Bowenpally in Hyderabad from June'14 to Mar'15 with book size of 100 Crs
Branch Manager
Indus Ind Bank
Kurnool
01.2012 - 07.2012
- Handled Kurnool branch as branch manager from Jan'12 to Jul'12
- Responsible for delivering on New Client Acquisition for Saving and Current Accounts
- Responsible for growth in GL book size and as well as increase in Fee Income for the branch
- Maintain Customer Relationship and focus on increase in HNI base to the branch
- Key Relation Maintaining with Govt Authorities and continuous follow up with Govt Departments for bringing relation..
Branch Manager
Icici Bank
Hyderabad
03.2010 - 11.2011
- Joined As Branch Manager for Uppal Location(New Branch
- Involved in pre branch opening activities, wt activities, touched shop to shop, door to door for building business for new branch at uppal location
- Responsible for opening new Saving and Current Accounts,GL Growth
- Ensure clarity of Business Objectivities among every employee of the branch
- Target Setting for Branch Sales Team as well as Branch Staff and periodic monitoring and review. Provide feedback on achievement
- Major delivery on CASA/Retail FD/Fee Income/Mortgage Business/Auto Loans/Business Loans and Trade Fee
- Focus on No of Accounts(HH,CA,NRI), Privilege Mix and ensure target vs achievement on month on month basis
Retail Assets Operations
Kotak Mahindra Bank
Hyderabad
07.2001 - 07.2009
Education
High School Diploma -
SRKM High School
Chennai 04.2001 -
B.Com - Commerce
University of Chennai
Chennai 04.1996 - 03.1999
Skills
Loans
Employee Development
Strong team-builder
Operations Knowledge in Retail Assets
Operations and compliance in Retail Branch Banking
Accomplishments
- Ensured 60 Crs Book Growth in Manikonda branch from Sep'21 to Mar'22
- Got 4.7 out of 5 in 'Voice' Employee Survey in 2021 for Supervisor
- Ensured Break Even with in 15 months in 2015 for Hdfc Bank Shivam Road Branch
- Ensured growth in Hdfc Bank Sanathnagar from 85 Cr in 2017 to 250 Crs in 2021(With 8 people attrited while taking over in Jan 17 and built the new team in same year and ensured growth in branch business,service delivery, audit and compliance)
- Awarded as Best Debut Branch Head for the performance of Feb’2012 in all parameters from Zonal Head and State Head.(Indus Ind Bank - Mar'2012)
- Ensured 100% target achievement in sourcing of new Saving No’s and Value in months of Feb’12 and March’12.(Indus Ind Bank)
- Titled as Best Branch Manager in Andhra Pradesh and Ranked No 1 in Balance Score Card as per MIS dated 10 Aug 2011(Icici bank)
- Ensured 258% Target Achievement in Mortgage Business in Mar’2011 and ranked no 6 amongst 150 branches in A.P((Icici bank)
- Ensured Budgeted Fee Income Achievement by 100% in months of Apr’12 and May’12(Icici bank)
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
Hdfc Bank Ltd
04.2015 - Current
Branch Manager
Ing Vysya Bank
08.2012 - 03.2015
Branch Manager
Indus Ind Bank
01.2012 - 07.2012
Branch Manager
Icici Bank
03.2010 - 11.2011
Retail Assets Operations
Kotak Mahindra Bank
07.2001 - 07.2009
High School Diploma -
SRKM High School
04.2001 -
B.Com - Commerce
University of Chennai
04.1996 - 03.1999