Nandan M A

• Infrastructure management, Compliance and licenses management, domain services, Network management, Email Services and IT related Procurement
• Monitored customer complaints and provided timely solutions to improve customer experience.
• Evaluated performance of team members and provided consistent coaching to improve skills.
• Recruited and trained new employees to meet job requirements.
• Completed inventory audits to identify losses and project demand.
• Assisted manager in planning and implementing strategies to attract customers and maximize sales.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Collaborated with others to discuss new opportunities.

IT H/W and Software implementations, CCTV, AMC, Support other IT related across organization across organization
Problem management & analysis of repeat failures for INFRA by implementing
SIP
Firewall implementation and monitoring for HO and other operations.
Managing the Network connectivity and VPN services for HO, Production
units, Depot, Branch’s, Warehouses and Stores
Responsible for managing M365 services and other opensource Email services across the organization
Domain services renewal/New addition and hosting
Capacity planning, IT compliance management
IT related Procurement/purchases across organization including licenses.

Infrastructure management, field Operations management, & change management for entire Karnataka

Problem management & analysis of repeat failures for INFRA by implementing
SIP’

Sharing weekly productivity reports and discussing in weekly review call
Sharing monthly reports with key members to address issues
Responsible for hiring and maintaining the contract staffing for Karnataka

OFC planning and optimization on the existing INFRA both Wired and wireless
Managing a medium sized team both backend and field.
Conducting internal reviews with various teams (Projects,
Network monitoring group, Field Desk).
Conducting BSTN hygiene checks on every quarter and acting
with planned activity on the devotions (PM)
Identification of BSTN/POP for the network expansion.
Weekly review on the INFRA capacity planning and expansion with existing
INFRA
Providing on time solution to business for better uptime and INFRA
Responsible for Identification of various vendors to support the
day-to- day operations

Review with the vendors on issue and improvement plans
Working towards reconciliation of vendors with commercials teams

• Setup of RF network and support operations Handling locations in Karnataka
• Manpower management
• Responsible for Bandwidth upgradation/De gradation
• Responsible for the internal Network SLA
• Handling network operations and Maintenance (O&M)
• Trouble shooting of Wireless/ Network Connectivity
• Supporting the Wireless LAN for Outdoor and Indoor equipment's
• Site survey and projection of new area requirements and acquisitions of network
• Retention and renewals.

• Setup The RF network and support for A
• Corporate Team Lead for Wireless implementation Team for Karnataka region Setup a NOC network Configure ISDN Modem's and ISDN Router1830 Trouble shoot the Network problems in ISDN and Leased line network
• Configure The Broad Band Equipment's for RF infrastructure in SIFY as well as customer side Trouble shooting of Wireless Network ConnectivityConnectivity and implement The Wireless Network Connectivity
• Supporting voiceVOIP CISCO ATA1830 d and DAXVOIP products,Supporting the Wireless LAN in Outdoor and Indoor
• Supporting Fiber Network in SIFY Cell stations