Nandan M A
Mysore
Summary
Aspiring for a challenging career, where I can be creative and responsible to obtain a challenging experience. Maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements.
Overview
23
23
years of professional experience
Work History
Associate Manager - IT
Thoughtfocus Information Technologies Pvt LTD
05.2022 - Current
- Infrastructure management, Compliance and licenses management, domain services, Network management, Email Services and IT related Procurement
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Evaluated the performance of team members and provided consistent coaching to improve skills.
- Recruited and trained new employees to meet job requirements.
- Completed inventory audits to identify losses and project demand.
- Assisted manager in planning and implementing strategies to attract customers and maximize sales.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
Associate Manager - IT
N Ranga Rao & Sons Pvt Ltd (Cycle Pure Agarbatti)
04.2018 - 01.2022
- IT H/W and Software implementations, CCTV, AMC, Support other IT related across organization.
- Problem management & analysis of repeat failures for INFRA by implementing SIP.
- Firewall implementation and monitoring for HO and other operations.
- Managing the Network connectivity and VPN services for HO, Production units, Depot, Branch's, Warehouses and Stores.
- Responsible for managing M365 services and other opensource Email services across the organization.
- Domain services renewal/New addition and hosting.
- Capacity planning, IT compliance management.
- IT related Procurement/purchases across organization including licenses.
Assistant Manager Field Operations and Infrastructure Support
SIFY Technologies Limited
08.2012 - 03.2018
- Infrastructure management, field Operations management, & change management for entire Karnataka.
- Problem management & analysis of repeat failures for INFRA by implementing SIP.
- Sharing weekly productivity reports and discussing in weekly review call.
- Sharing monthly reports with key members to address issues.
- Responsible for hiring and maintaining the contract staffing for Karnataka.
- OFC planning and optimization on the existing INFRA both Wired and wireless.
- Managing a medium sized team both backend and field.
- Conducting internal reviews with various teams (Projects, Network monitoring group, Field Desk).
- Conducting BSTN hygiene checks on every quarter and acting with planned activity on the devotions (PM).
- Identification of BSTN/POP for the network expansion.
- Weekly review on the INFRA capacity planning and expansion with existing INFRA.
- Providing on time solution to business for better uptime and INFRA.
- Responsible for Identification of various vendors to support the day-to-day operations.
- Review with the vendors on issue and improvement plans.
- Working towards reconciliation of vendors with commercials teams.
Zonal Head - Service Assurance - Wi5
Zylog Systems (I) Ltd.
09.2010 - 05.2012
- Setup of RF network and support operations Handling locations in Karnataka.
- Manpower management.
- Responsible for Bandwidth upgradation/De gradation.
- Responsible for the internal Network SLA.
- Handling network operations and Maintenance (O&M).
- Trouble shooting of Wireless/ Network Connectivity.
- Supporting the Wireless LAN for Outdoor and Indoor equipment's.
- Site survey and projection of new area requirements and acquisitions of network.
- Retention and renewals.
Sr. Engineer (Team Leader) Implementations RF Cell Base Station support
SIFY Limited
11.2006 - 08.2010
Engineer
SIFY Ltd.
07.2004 - 11.2006
- Setup The RF network and support for A Corporate Team Lead for Wireless implementation Team for Karnataka region.
- Setup a NOC network.
- Configure ISDN Modem's and ISDN Router1830.
- Trouble shoot the Network problems in ISDN and Leased line network.
- Configure The Broad Band Equipment's for RF infrastructure in SIFY as well as customer side.
- Trouble shooting of Wireless Network Connectivity and implement The Wireless Network Connectivity.
- Supporting voice VOIP CISCO ATA1830 d and DAXVOIP products.
- Supporting the Wireless LAN in Outdoor and Indoor.
- Supporting Fiber Network in SIFY Cell stations.
Resident Engineer at Infosys Technologies Ltd.
AARGEE Systems
10.2002 - 06.2004
- Server Integration and Installation Compaq- HP (ML DL, Blade servers etc.,)
- Workstations, Desktops Installation, Troubleshooting, Software Installation, Network Configuration etc.
Education
BCA -
JNRV university
(DIPLOMA IN COMPUTE SCIENCE) -
Srimath Polytechnic
Skills
- Department Oversight
- Departmental Management
- Results Analysis
- Contract Negotiation
- Operations Management
- Project Management
- Technical Experience
- SD-WAN
- WAN
- MAN
- LAN
- MPLS
- Lease Circuit
- Wired solutions
- Wireless solutions
- VOIP
- VPN
- IVPN
- Firewall
- Network security
- Operation and Maintenance
- O&M
- Installation
- Troubleshooting
- ISP network
- CCTV networks
- Email Services
- Microsoft 365
- G-Suit
- Zimbra
- Yahoo Business
- Active Directory
- Software licenses management
- IT compliance management
- ISO
- Quality assurance
- Vendor management
- Budget costing
- Cost reduction management
- Vendor evaluation
- HP Servers
- IBM Servers
- DeLL Servers
- Workstations
- Laptops
- Desktop
- Windows Server 20XX
- Linux
Languages
English
Kannada
Tamil
Hindi
Personal Information
- Date of Birth: 22/10/1980
- Gender: Male
- Marital Status: Married
- Address : L62, 3/A Main, I Block, Ramakrishna Nagar,
Mysore, 570022, KA, IN
Timeline
Associate Manager - IT
Thoughtfocus Information Technologies Pvt LTD
05.2022 - Current
Associate Manager - IT
N Ranga Rao & Sons Pvt Ltd (Cycle Pure Agarbatti)
04.2018 - 01.2022
Assistant Manager Field Operations and Infrastructure Support
SIFY Technologies Limited
08.2012 - 03.2018
Zonal Head - Service Assurance - Wi5
Zylog Systems (I) Ltd.
09.2010 - 05.2012
Sr. Engineer (Team Leader) Implementations RF Cell Base Station support
SIFY Limited
11.2006 - 08.2010
Engineer
SIFY Ltd.
07.2004 - 11.2006
Resident Engineer at Infosys Technologies Ltd.
AARGEE Systems
10.2002 - 06.2004
BCA -
JNRV university
(DIPLOMA IN COMPUTE SCIENCE) -
Srimath Polytechnic
Similar Profiles
Abhijith K MAbhijith K M
Junior Process Associate at ThoughtFocus Information Technologies Pvt LtdJunior Process Associate at ThoughtFocus Information Technologies Pvt Ltd
Shrinidhi BhatShrinidhi Bhat
Associate Technical Architect at ThoughtFocus Information Technologies Pvt LtdAssociate Technical Architect at ThoughtFocus Information Technologies Pvt Ltd
PRAVALLIKA BOJUGUPRAVALLIKA BOJUGU
Lead Software Engineer at ThoughtFocus Information Technologies Pvt. LtdLead Software Engineer at ThoughtFocus Information Technologies Pvt. Ltd
Snehith VSnehith V
Managing Director at Ace Priyadarshini GroupManaging Director at Ace Priyadarshini Group
Dr Dhanya BalakrishnaDr Dhanya Balakrishna
Consultant Oral Surgeon (Freelancer) at Various Dental ClinicsConsultant Oral Surgeon (Freelancer) at Various Dental Clinics