Conducted regular GMP (Good Manufacturing Practices) audits across production areas to ensure hygiene and regulatory compliance.
- Handled customer complaints by identifying root causes and implementing effective corrective and preventive actions (CAPA).
- Performed market visits and product surveys to assess product performance, packaging integrity, and customer feedback.
- Conducted storage studies and shelf-life evaluations to monitor product stability under different environmental conditions.
- Developed and maintained Standard Operating Procedures (SOPs) for products and quality-related processes.
- Carried out process capability studies to evaluate and improve manufacturing consistency and quality.
- Executed Raw Material (RM) and Packaging Material (PM) inspections as per quality standards before acceptance.
- Led training and awareness programs for production staff on food safety, hygiene, and quality protocols.
- Conducted third-party product inspections for outsourced items like chikkis, chips, etc., ensuring they meet Godesi quality specifications.
- Monitored and ensured compliance with Food Safety Management Systems (FSMS) across production and storage.
- Participated in internal audits and mock recalls to evaluate traceability and system readiness.
- Coordinated with vendors and suppliers for quality improvement and raw material quality assurance.
- Ensured legal and label compliance as per FSSAI regulations for all finished products.
- Conducted sensory evaluation panels to monitor product consistency and consumer acceptability.
- Supervised cleaning and sanitation validation activities on production lines and equipment.
- Played an active role in new product development (NPD) trials from a quality and process point of view.
- Maintained documentation and records for audits, traceability, and compliance with FSSC standards.
- Supported the CAPA closure verification through periodic follow-ups and effectiveness checks.
- Assisted in calibration and verification of lab instruments to maintain accuracy in quality testing.
- Collaborated with cross-functional teams to reduce COPQ and improve first-time quality (FTQ).
- Monitored trends and KPIs related to COPQ and shared insights with management for decision-making.