Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nandan Singh

Service Manager Marking and Coding
Faridabad,HR

Summary

Dynamic Territory Service Manager with a proven track record at Control Print Ltd., enhancing operational efficiency and client retention through exceptional customer service and strategic workforce planning. Skilled in problem resolution and staff development, I champion innovative solutions that drive team productivity and position organizations for success in competitive markets.

Experienced with managing service territories to optimize performance and customer satisfaction. Utilizes strategic planning and coordination to ensure efficient service delivery. Track record of building strong client relationships and leading teams effectively.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Territory Service Manager

Control Print Ltd.
06.2016 - Current
  • Facilitated open channels of communication between internal departments and external partners, fostering collaboration toward shared goals.
  • Identified areas for improvement in workflows, implementing changes that led to greater operational efficiency across the territory.
  • Enhanced team productivity by implementing effective training programs for service technicians.
  • Championed innovative solutions that addressed emerging industry trends, positioning the company as a leader in the field.
  • Increased client retention rate through exceptional customer service and prompt resolution of concerns.
  • Streamlined operations for increased efficiency, implementing strategic plans to optimize workload distribution.
  • Improved customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Reduced equipment downtime by establishing proactive maintenance schedules and ensuring timely repairs.
  • Managed a high-performing service team, leading them to achieve consistent top performance ratings.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Site Engineer

Deepak Electrical
06.2015 - 05.2016
  • Checked technical designs and drawings for adherence to standards.
  • Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
  • Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
  • Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
  • Recorded daily events and activities in site diary to evaluate process and improve productivity.
  • Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols.

Education

Bachelor of Science - Electrical Engineering

College of Engineering And Technology
Lucknow, India
04.2001 -

Skills

Territory expansion

Operational efficiency

Sales support

Workforce planning

Staff development

Teamwork

Computer skills

Customer service

Positive attitude

MS office

Customer relations

Self motivation

Problem resolution

Timeline

Territory Service Manager

Control Print Ltd.
06.2016 - Current

Site Engineer

Deepak Electrical
06.2015 - 05.2016

Bachelor of Science - Electrical Engineering

College of Engineering And Technology
04.2001 -

Similar Profiles

CREATE PROFILE
Nandan SinghService Manager Marking and Coding