Summary
Overview
Education
Skills
Timeline
Work History
Certification
Accomplishments
Software
Generic
Nandan S M

Nandan S M

Operation Management Analyst
Kadur,Karnataka

Summary

Certified Data Scientist, Accomplished, self-directed Transaction Processing Associate with 3 and half years of experience in Catalog Management domain and 1 and half year as Operations Management Analyst in identifying the issues on portal and have it fixed by providing semi technical support. Business leading capabilities in transaction processing, automation, analytics and constituent experience. Proven critical thinker with effective customer-centric solution skills. Recognized number of times as best performer for work

Overview

6
6
years of post-secondary education
6
6
years of professional experience
1
1
Certificate

Education

Bachelor's of Commerce - Accounting And Business Management

Government First Grade College
Kadur
07.2015 - 2018.05

Pre University - Commerce

Government Pre University College
Kadur
06.2013 - 2015.03

SSLC - Secondary Education

Nepali Model English School
Kadur
05.2012 - 2013.04

Skills

Problem-Solvingundefined

Timeline

Operation Management Analyst

HP Inc
03.2022 - Current

Transaction Processing Associate

Accenture Solutions Private
07.2018 - 03.2022

Bachelor's of Commerce - Accounting And Business Management

Government First Grade College
07.2015 - 2018.05

Pre University - Commerce

Government Pre University College
06.2013 - 2015.03

SSLC - Secondary Education

Nepali Model English School
05.2012 - 2013.04

Work History

Operation Management Analyst

HP Inc
Bengaluru
03.2022 - Current
  • Worked closely with all technical and back office team in providing technical support for the tool.
  • Evaluated current processes to develop improvement plans.
  • Resolving any portal issues and giving end to end support.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Handling escalations whenever there is huge outrage in systems.
  • Resolved problems, improved operations and provided exceptional service.
  • Have experience in training team and new joiners with knowledge which i have learnt from day to day activities.
  • Interlinking all technical teams and try to get resolution using knowledge of back office and IT Tools, data flow and making sure everything is fixed

Transaction Processing Associate

Accenture Solutions Private
07.2018 - 03.2022
  • Greeted clients and helped by looking into their needs and requirements.
  • Have worked on many end-to-end account setups for new customers.
  • Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.
  • Have worked on couple of account's individually by migrating and turning it live on production phase.
  • Took ownerships of one of activities which was part of project and completed it successfully with 0 ABS Errors for around 7 waves of accounts (Migration of accounts wave)
  • Trained new employees on various topics and tools, soft skills and organizing strategies.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked closely with stakeholders to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Have led small group of 4 people for test automation project.
  • Was part of SME group during reverse training (KT) program to client company during transition of project back to client company.

Certification

Data Science

Accomplishments

  • Collaborated with team of 4 in the development of Price Optimization Project.

Software

MS SQL Server

Tableau

Power BI

Excel

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Nandan S MOperation Management Analyst