Swimming
Hi, I’m
NANDEESH HUNDEKAR
Devops Engineer
Bengaluru
Summary
“ Seeking a challenging position that would utilize the best of my knowledge and skill and provide my organization the best with utmost determination and commitment” Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
1
year of professional experience
7
years of post-secondary education
2
Certifications
5
Languages
Work History
Entab InfotechNew Delhi
Technical Support Engineer
06.2023 - Current
Job overview
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Performed root cause analysis of reported issues to enact corrections.
- Updated and maintained current customer support database.
- Researched new tactics to better hone responses and shorten remediation times.
Education
Dayananda Sagar UniversityBengaluru
B.Tech from Mechanical Engineering
07.2017 - 08.2020
University Overview
GPA: 7.0
BLDEA'S PolytechnicVijaypura
from Diploma
06.2012 - 01.2015
University Overview
GPA: 60 %
SMRSKKuppanwadi
SSLC
01.2011 - 04.2012
University Overview
GPA: 66.56 %
Skills
Team Work
Certification
AWS Solutions Architect in MICRO DEGREE.(Certificate No: AWSC-1401)
Interests
Horse Riding
Trekking
Cooking
Travelling
Timeline
Technical Support Engineer
Entab Infotech
06.2023 - Current
Dayananda Sagar University
B.Tech from Mechanical Engineering
07.2017 - 08.2020
BLDEA'S Polytechnic
from Diploma
06.2012 - 01.2015
SMRSK
SSLC
01.2011 - 04.2012
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