Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

NANDEESH HUNDEKAR

Devops Engineer
Bengaluru
NANDEESH HUNDEKAR

Summary

“ Seeking a challenging position that would utilize the best of my knowledge and skill and provide my organization the best with utmost determination and commitment” Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

1
year of professional experience
7
years of post-secondary education
2
Certifications
5
Languages

Work History

Entab Infotech
New Delhi

Technical Support Engineer
06.2023 - Current

Job overview

  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Performed root cause analysis of reported issues to enact corrections.
  • Updated and maintained current customer support database.
  • Researched new tactics to better hone responses and shorten remediation times.

Education

Dayananda Sagar University
Bengaluru

B.Tech from Mechanical Engineering
07.2017 - 08.2020

University Overview

GPA: 7.0

BLDEA'S Polytechnic
Vijaypura

from Diploma
06.2012 - 01.2015

University Overview

GPA: 60 %

SMRSK
Kuppanwadi

SSLC
01.2011 - 04.2012

University Overview

GPA: 66.56 %

Skills

    Team Work

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Certification

AWS Solutions Architect in MICRO DEGREE.(Certificate No: AWSC-1401)

Interests

Swimming

Horse Riding

Trekking

Cooking

Travelling

Timeline

Technical Support Engineer

Entab Infotech
06.2023 - Current

Dayananda Sagar University

B.Tech from Mechanical Engineering
07.2017 - 08.2020

BLDEA'S Polytechnic

from Diploma
06.2012 - 01.2015

SMRSK

SSLC
01.2011 - 04.2012

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NANDEESH HUNDEKAR Devops Engineer