Haritha Prakash

• Supervised and led a 12-member Accounts Payable team, ensuring the accurate and timely processing of vendor invoices, credit notes, and payments.
• Demonstrated expertise in end-to-end Accounts Payable Helpdesk operations, ensuring efficient issue resolution and high-quality support to internal and external stakeholders.
• Processed 3-way matching, EDI-flagged invoices, and performed weekly data uploads into accounting systems, including Salesforce, Mainframe, and Oracle.
• Utilized ERP systems such as Mainframe, Oracle, Inovis, and ServiceNow for managing invoice workflows, ASNs, vendor relationships, and financial reporting.
• Implemented ServiceNow for managing a generic mailbox to track and handle emails within defined turnaround times (TAT).
• Collaborated with cross-functional teams such as Finance, Procurement, FFA, and IT to streamline processes and efficiently resolve operational issues.
• Allocated inquiries via SharePoint to team members, ensuring same-day resolution to maintain workflow efficiency and prompt issue handling.
• Prepared and submitted weekly productivity and accuracy dashboards to senior management, providing clear insights into team performance and operational efficiency.
• Ensured compliance with SLAs, KPIs, and internal controls to maintain operational efficiency and regulatory standards.
• Managed contract creation, invoice processing, payments, refunds, and check reconciliations for consignment accounts.
• Managed vendor settlements for large-scale suppliers, ensuring accurate calculation of payback percentages for invoice shortages and violation claims on a monthly and quarterly basis.
• Conducted audits of resale tax certificates, copy requests, and RFID requests, and managed special projects to ensure compliance with regulatory and contractual requirements on a weekly and monthly basis.
• Conduct quality checks for the Accounts Payable team, achieving 100% accuracy, and provide constructive feedback and guidance for continuous improvement and development.
• Support month-end and year-end closing activities by providing the required AP reports and schedules.
• Prepared and presented detailed Monthly Business Review (MBR) and Quarterly Business Review (QBR) reports, highlighting key financial metrics, AP performance trends, and the Active User list to senior management.
• Supported and guided the team in creating detailed Standard Operating Procedures (SOPs) and process documentation during knowledge transfer (KT) sessions to ensure smooth transitions and operational continuity.
• Documented & updated business workflows and technical processes while collaborating with SMEs after go-live for the internal knowledge base.
• Analyzed team performance and conducted monthly one-on-one meetings with team members to provide feedback, gather process insights, and identify opportunities for team improvement.

• Transitioning ATT US Project: Project Magellan - Major roles and responsibilities involved in Finance (Billing Operations), Team Handling
• Monitoring the SLA- Critical deliverable for on-time payment, responding to Escalation queries, Day-to-Day resource planning
• Ensuring the team's quality to attain zero incident zone on monthly basis
• Regular connect with the clients through e-mail, teams chat and on weekly call to fill in knowledge gap
• Work along with senior management team with regards to resolve specific issue relating to clients and internal team members
• Provided training for newly on-boarded team members and refresher training for existing team members on new updates
• Conducted daily team huddle to ensure that the deliverables are on-time
• Making sure no backlogs in the system for more than two days
• Vendor calling for invoices & calculations for timely payment of their services
• Checking and understanding all billing document for correct billing entry
• Escalation & query handling of Clients and Vendors
• Collaborated with cross-functional team and Onshore SMEs to resolve fallout issues
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Generating timely payments for the customers like Apple, MC Donald's, JPM Chase Bank etc in Oracle app (CIS)
• Review & Raise monthly payments to various US clients as per the contract
• Operational Excellence documents creation: DTP, FMEA, HLPM & SIPOC

• Booking receipts and matching payment as per the statement
• Invoice processing and timely payment for entire region
• Invoice statements processing and reconciliation for top listed vendors
• Following up with clients to make payment for aged invoices
• Preparing weekly dashboard and monthly dashboard to ensure all transactions are recorded and maintained
• Managed time efficiently in order to complete all tasks within deadlines.

(An NGO Focusing on Women Empowerment)

• Maintaining accounts and billing for organization
• Reaching out to Corporate for CSR sponsorship
• Conducting campaign in rural areas to create awareness
• Acted as Team leader in group projects, delegating tasks and providing feedback
• Skilled at working independently and collaboratively in team environment
• Demonstrated respect, friendliness and willingness to help wherever needed
• Managed time efficiently in order to complete all tasks within deadlines

Process Associate– Tele Communications & Billing
(Aug’15 –Apr’18)

Projects worked

1. Telstra - It is the Australia's largest telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services.

• Handled customer complaints from 360° Complaint source
• Issue resolution based on process guidelines
• Initiate Credit / Debit of funds where applicable
• Detailed RCA for critical complaints and recommendations to avoid recurrence
• Applications used – MICA, Maxim, MS Excel Macros
• Achievements – Customer appreciation on Mails & Calls several times.

2. Vodafone – Vodafone Group plc is a British multinational telecommunications conglomerate, with headquarters in London.

• Handled mail queue for customer complaints
• Executive Profiling (An internal profiling process for grouping executive basis their level of experience, knowledge and skill sets to assign right kind of complaints to right executive for optimal performance).
• Allocation of queue basis Executive Profiling.
• Complaints prioritization – basis severity, nature and impact