Nandha Kumar
Business Analyst - Associate - Client Solutions
Chennai
Summary
Seasoned Business Analyst with 3.5 years experience & more than 7 years in US Healthcare domain. Expert on business and systems requirements, user case story, user acceptance testing and end-user training and SDLC. Accomplished at leveraging past lessons to inform future decision-making.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Business Analyst - Associate - Client Solutions
athenahealth technologies pvt.ltd
Chennai
08.2020 - Current
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Modelling automation requests received from clients in BRD and FRD
- Create JIRA tasks and provide detailed modelling using filters and parameters for Dev. to implement on contributing to SDLC
- Creating user story/ case study for Business requirements from client's.
- Pre-go live testing the automation requests developed, using testing software and performing regression testing
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
SME - Quality Control Auditor
Annexmed India pvt.ltd
Chennai
04.2018 - 08.2020
- Analyzed business problems, identifying root causes and developing robust solutions.
- Improving operations by identifying and eliminating dispensable steps.
- Training new hires on the process and providing knowledge transfer and conducting eligibility test to on boarding
- Making Quality improvisation by finding trend and doing RCA to eliminate unnecessary errors and to improve the quality percentage and to meet the SLA.
- Performing a super-audit on accounts audited by QA Team, and sharing client updates and process improvements to QA Team
- Providing weekly refresher to the team along with production and quality dashboards and providing immediate training to team on error of the week to rectify it on future
Senior Client Partner
Access Healthcare pvt. ltd
Chennai
03.2016 - 04.2018
- Mentoring and monitoring the work of the new hires and on-boarding them.
- Providing process and software training for new-hires
- Working on complex issues to fully understand cause, impact and solution to client queries
- Maintaining SLA’s of the request, Managing the queues in various sub processes and handling the customer queries through emails.
- Carried out detailed planning and coordinated with the team to ensure execution of day to day task efficiently
Education
Bachelor of Engineering - Mechanical Engineering
08.2011 - 05.2015
Skills
Scrum
Quality assurance
Test case scenarios
Product development
Project Management
JIRA
ATLAS
Testing tools (Btest, Ptest)
Agile Certified Practitioner
Salesforce
Certification
Six Sigma Foundations
Timeline
PMI Agile Certified Practitioner (PMI-ACP)®
06-2023
Six Sigma Foundations
07-2022
Salesforce CPQ
04-2022
Business Analyst - Associate - Client Solutions - athenahealth technologies pvt.ltd
08.2020 - Current
SME - Quality Control Auditor - Annexmed India pvt.ltd
04.2018 - 08.2020
Senior Client Partner - Access Healthcare pvt. ltd
03.2016 - 04.2018
Chennai Institute of Technology - Bachelor of Engineering, Mechanical Engineering
08.2011 - 05.2015