Summary
Overview
Work History
Education
Timeline
Generic

Nandhakumar B

Salem

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

4
4
years of professional experience

Work History

Management Executive Service

Bajaj Finserv Limited
Edapadi
07.2023 - 02.2024
  • Ensured compliance with all applicable laws, regulations, policies, procedures, guidelines.
  • Analyzed customer feedback and identified areas for improvement in products and services.
  • Provided oversight of day-to-day operations ensuring tasks were completed accurately and efficiently.
  • Conducted regular meetings with team members to review performance results and discuss challenges or issues that need addressing.
  • Developed reports for senior management summarizing key performance indicators.
  • Resolved conflicts among employees in a timely manner while maintaining positive relationships.
  • Developed and implemented strategies to improve operational efficiency and reduce costs.

Credit Card Collection Agent

RBL Bank Single Man Agency
Salem
05.2021 - 06.2023
  • Maintained accurate records of all customer interactions, account updates, and payment arrangements within a database system.
  • Researched discrepancies between customer statements and internal records in order to accurately update account information.
  • Provided detailed explanations of payment options, including interest rates, length of terms, and potential risks.
  • Interacted professionally with customers while maintaining a positive attitude throughout conversations.
  • Educated customers on how late fees are applied and how those fees can be avoided through timely payments.
  • Reviewed customer accounts regularly to identify any changes in contact information or payment status.
  • Met demands of busy collections group by performing high volume of daily calls.

Loan Collector

Bajaj Finserv Ltd
Salem
06.2020 - 05.2021
  • Assisted customers in setting up electronic payment methods for easy repayment of loans.
  • Assessed risk factors associated with certain types of loans before recommending appropriate action.
  • Ensured compliance with all applicable state and federal laws governing loan collection processes.
  • Participated in training sessions to stay up-to-date on changing laws, regulations, and best practices related to loan collections.
  • Worked collaboratively with other departments such as legal services or third-party vendors when needed.
  • Conducted phone calls to delinquent borrowers in order to collect overdue payments.
  • Provided detailed reports of collection efforts on a weekly basis.
  • Maintained accurate records of collection activities and customer interactions.
  • Monitored accounts daily for any changes in status or delinquency levels.

Education

B.COM - Finance

Bharathidasan College of Arts And Science
Erode, India
07-2022

Higher Secondary - Accounting And Finance

CSI Good Shepherd Mat. Hr. Sec. School
Salem, India
07-2019

SSLC -

Little Flower Higher Secondary School
Salem, India
07-2017

M.COM - Computer Applications

Bharathidasan College of Arts And Science
Erode, India

Timeline

Management Executive Service

Bajaj Finserv Limited
07.2023 - 02.2024

Credit Card Collection Agent

RBL Bank Single Man Agency
05.2021 - 06.2023

Loan Collector

Bajaj Finserv Ltd
06.2020 - 05.2021

B.COM - Finance

Bharathidasan College of Arts And Science

Higher Secondary - Accounting And Finance

CSI Good Shepherd Mat. Hr. Sec. School

SSLC -

Little Flower Higher Secondary School

M.COM - Computer Applications

Bharathidasan College of Arts And Science

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