Nandhinee J
Chennai
Summary
Customer service associate with 10 years of experience at Union Bank of India, specializing in customer query resolution and financial transaction management. Proven ability to deliver effective solutions in a banking environment, enhancing customer satisfaction. Seeking remote opportunities in the financial sector to leverage problem-solving and communication skills for organizational success.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Union bank of India
Chennai
07.2015 - Current
- Resolved inquiries and processed transactions, delivering exceptional customer service efficiently.
- Ensured compliance with regulatory standards while assisting customers in account management.
- Improved customer satisfaction by streamlining communication processes.
- Trained and mentored new hires to enhance team performance and operational efficiency.
- Maintained confidentiality of sensitive financial data, adhering to security protocols.
Education
Bachelor of Engineering - Electronics And Communication
Prince Dr K Vasudevan College of Engineering
Chennai05-2013
Skills
- Customer relationship management
- Financial product expertise
- Data security and confidentiality
- Remote communication tools
- Troubleshooting and problem solving
- Team collaboration and training
- Microsoft Office Suite proficiency
- Adaptability to financial technologies
Timeline
Customer Service Associate
Union bank of India
07.2015 - Current
Bachelor of Engineering - Electronics And Communication
Prince Dr K Vasudevan College of Engineering
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