Nandhini Gunasekaran
Team Lead
Coimbatore
Summary
Dynamic professional with extensive experience in developing innovative global customer solutions, seeking a challenging position that fosters personal and professional growth. Known for strong interpersonal skills, effective communication, and the ability to present ideas clearly, both orally and in writing. Proven track record of thriving in independent and collaborative environments, complemented by an outgoing personality that enhances team dynamics. Committed to driving results with integrity and thought leadership.
Overview
7
7
years of professional experience
17
17
Certifications
3
3
Languages
Work History
Senior Client Partner
Access Healthcare
05.2024 - 10.2025
- Senior Client Partner at Provider Network Management. For the past 1.5 years, I have worked as a Senior Client Partner in Operations Provider Network Management. During my experience, I have handled voice and non-voice processes. In the voice process census, patient verification and updating, facility check-in process (SNF, LTAC, and REHAB), transition of care, fax verification, and PACP. In non-voice processes (authorization creation and closure, case creation, admit and discharge process, inbound and outbound correspondence, unclassified fax verification).
Senior Process Executive
Cognizant
07.2018 - 05.2023
- During my experience as a Senior Process Executive, I have handled medical claims adjudication, reprocessing the OPSR project, customer routes, client requests, escalation email responses, the State Complaint Project, team huddles, update sharing, feedback giving, reporting, internal audits, process training, external errors, and overall management of the Medicare and Medicaid projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Master Programme in Data Science - Career And Technical Education
Livewire Institute
Coimbatore, India 04.2001 -
M.Com - Commerce
Rathinam College of Arts And Science
Coimbatore, India01-2019
B.Com - CA
Rathinam College of Arts And Science
Coimbatore, India01-2017
Higher Secondary - Accounting And Finance
CCMA.GOV.GIR.HIGH.SEC.SCHOOL
Coimbatore, India01-2014
SSLC - SSLC
CCMA.GOV.GIRL.HIGH.SEC.SCHOOL
Coimbatore, India01-2012
Skills
Data-driven problem solving
Team collaboration
Analytical decision making
Microsoft Office proficiency
Project timeline management
ACTIVITIES
Social Work Donate to Trust Pets care Taker Social Work Donate to Trust Pets care Taker
Certification
Aari Work and Machine Embroidery Course (Rotary Club of Coimbatore Midtown)
Interests
Handcraft, Painting, Mehndi, Reading Books, Singing and Dancing
Timeline
Senior Client Partner
Access Healthcare
05.2024 - 10.2025
Senior Process Executive
Cognizant
07.2018 - 05.2023
Master Programme in Data Science - Career And Technical Education
Livewire Institute
04.2001 -
M.Com - Commerce
Rathinam College of Arts And Science
B.Com - CA
Rathinam College of Arts And Science
Higher Secondary - Accounting And Finance
CCMA.GOV.GIR.HIGH.SEC.SCHOOL
SSLC - SSLC
CCMA.GOV.GIRL.HIGH.SEC.SCHOOL
ADDITIONAL INFORMATION
- SME/TEAM LEAD
- I have been managing reporting (Hourly Count Report, Consolidation Report, Completion and Non Completion(Including Pending status), Daily Huddle, update sharing, feedback giving and maintain Quality with our team like buddy audit, self audit..new hires process audit..internal audit).