Nandhini K

Experienced Insurance Verification and Authorization Specialist with 2 years of expertise in verifying patient insurance coverage and obtaining authorizations for medical procedures. Proficient in utilizing various insurance portals, including Availity, and calling customer service representatives CSRs) to verify coverage and coordinate authorizations. Skilled in navigating insurance systems, resolving discrepancies, and ensuring compliance with regulatory requirements. Recognized for strong communication skills, attention to detail, and commitment to supporting healthcare providers in delivering optimal patient care.

• English
• Tamil

• Achieved a 98% accuracy rate in verifying insurance information, significantly reducing claim denials and delays, which improved overall claim processing efficiency and enhanced patient satisfaction
• Provided exceptional customer service by resolving client issues and inquiries efficiently, leading to a 20% increase in positive feedback from clients

• Analytical Skills: Strong analytical skills for interpreting complex insurance policies and identifying discrepancies
• Attention to Detail: Meticulous attention to detail, ensuring accuracy in all insurance verification and authorization processes.
• Leadership and Mentorship: Experienced in training and mentoring team members, enhancing their skills in utilizing Brightree and improving overall team performance.

I Hereby declare that all the information provided above is true to the best of my knowledge and belief