ROYAN JOSEPH
Hyderabad
Summary
Versatile professional with a strong background in process execution and video review operations. With [3 years 7 months] of experience in process management and video content evaluation, adept at optimizing workflows, enhancing operational efficiency, and ensuring content accuracy and compliance. Skilled in conducting comprehensive reviews of video content to assess quality, adherence to guidelines, and alignment with organizational standards. Proficient in utilizing video editing tools and platforms to analyze and enhance content. Strong project management skills, with a track record of leading cross-functional teams and driving process improvements. Excellent communication and collaboration abilities, with a proven ability to effectively communicate and provide actionable feedback. Seeking a challenging role where I can leverage my combined expertise in process execution and video review operations to drive organizational success and contribute to content quality initiatives.
Overview
4
4
years of professional experience
Work History
PROCESS EXECUTIVE
Cognizant technology solutions
Hyderabad
09.2021 - 12.2023
- Dynamic and results-driven process executive with [2 years 3 months] of experience specializing in Google Maps operations
- Proven track record of effectively managing business listings and enhancing user experience through accurate and up-to-date information
- Skilled in conducting outbound calls to businesses to verify and update their operating hours on Google Maps, ensuring the platform reflects real-time information for users
- Proficient in utilizing Google Maps tools and systems to streamline processes and maintain data integrity
- Exceptional communication and interpersonal skills, with a dedication to delivering high-quality service and resolving customer inquiries promptly
- Strong attention to detail and a proactive approach to problem-solving, coupled with the ability to thrive in a fast-paced, collaborative environment.
ASSOCIATE ANALYST - REVIEW OPERATIONS
Smart Drive Systems
Hyderabad
09.2019 - 01.2021
- Detail-oriented video review analyst with [1 year 4 months] of experience meticulously evaluating video content to ensure accuracy, quality, and compliance across various industries
- Skilled in conducting comprehensive reviews of truck driver footage to assess driving skills, adherence to safety regulations, and compliance with company policies
- Proficient in identifying and documenting any infractions or issues, including traffic violations or safety hazards, and preparing detailed reports for appropriate action, including fines or disciplinary measures
- Adept at providing constructive feedback to drivers and management to promote continuous improvement in driving practices and safety standards
- Strong communication, analytical, and organizational skills, with a proven ability to manage multiple tasks efficiently in a fast-paced environment.
Education
BACHELOR OF COMMERCE (COMPUTERS) -
St.Mary’s Centenary Degree College
01.2018
INTERMEDIATE (C.E.C) -
St.Mary’s Centenary Junior College
01.2015
Skills
- Quick learner
- Impeccable organisation skills
- Communication skill
- Leadership
- Customer assistance
- Problem solving
- Hard worker
- Team player
- CRM
- Salesforce usage
- Adapting to change easily
- Dedicated
- Listening patiently
- Observant
Languages
- English, Native
- Hindi, Intermediate
- Telugu, Intermediate
- Tamil, Elementary
Timeline
PROCESS EXECUTIVE
Cognizant technology solutions
09.2021 - 12.2023
ASSOCIATE ANALYST - REVIEW OPERATIONS
Smart Drive Systems
09.2019 - 01.2021
BACHELOR OF COMMERCE (COMPUTERS) -
St.Mary’s Centenary Degree College
INTERMEDIATE (C.E.C) -
St.Mary’s Centenary Junior College
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