Nandhini Senthilkumar
Andipatty
Summary
Dynamic and results-driven professional with extensive experience at HCL Technologies Pvt Ltd in complaint handling and regulatory assessments. Proven expertise in quality control and monitoring ADR, coupled with strong collaboration skills. Successfully prepared and submitted timely Medical Device Reports, ensuring compliance with global standards and enhancing patient safety.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PMS Analyst - Complaint Handling
HCL Technologies Pvt Ltd
Chennai
04.2025 - 07.2025
- Receive, triage, and document medical device complaints in the complaint-handling system.
- Perform a regulatory assessment to determine the reportability of complaints to health authorities (e.g., FDA, EU, Health Canada).
- Prepare and submit Medical Device Reports (MDRs) and Vigilance Reports (MIRs) within required timelines.
- Conduct complaint trend analysis and support PMS documentation (e.g., PSUR, PMS reports).
- Collaborate with quality, regulatory, and engineering teams to support investigation and root cause analysis.
- Maintain accurate, audit-ready records in compliance with global regulatory requirements and client SOPs.
Medical Scribing Specialist/Consultant Medical Projects
Imerit/Nuance
Hyderabad
09.2023 - 07.2024
- Listen to real-time or recorded physician-patient encounters and accurately transcribe medical information into EMR/EHR systems.
- Collaborate with the Nuance automation team to provide feedback for AI and speech-to-text model improvement.
- Review AI-generated medical transcripts and perform manual corrections to ensure accuracy, completeness, and adherence to medical and compliance standards.
- Support the design and testing of automation workflows by identifying gaps and inconsistencies.
- Provide structured reporting on recurring errors and improvement opportunities.
- Work closely with physicians, clinical documentation teams, and product development teams to optimize automation outcomes.
- Maintain strict confidentiality of medical records and HIPAA compliance.
Drug Safety Associate (Safety Review)
Accenture Solutions Pvt Ltd
Chennai
05.2014 - 10.2017
- Monitoring ADR and documenting the same.
- Responsible for performing ward rounds, verifying drug charts for medication errors, and reviewing discharge summaries.
- Checking the indents for medication errors.
- Checking the home medications, sample medications and registering them in a prescribed format.
- Updating the drug formulary.
- Responding to drug related queries of all health care professionals within the hospital.
- Admixture of chemo drugs inside laminar hood according to guidelines.
- Preparing and submitting monthly error reports to Clinical Pharmacologist.
Sr. Clinical Pharmacist
Apollo Cancer Speciality Hospitals
Chennai
05.2011 - 05.2014
- Reviewed medication orders for accuracy and appropriateness.
- Provided drug information to healthcare professionals and patients.
- Developed and implemented medication therapy management plans.
- Collaborated with multidisciplinary teams to optimize patient care.
- Monitored patient responses to medications and made recommendations.
- Reviewed patient medical records for drug allergies, interactions, and contraindications to ensure safe medication use.
- Collaborated with physicians, nurses, and other healthcare professionals regarding optimal therapeutic outcomes for patients.
Education
B.Pharmacy -
Madurai Medical College
Madurai08.2010
Diploma in Medical Transcription -
NHIT
Madurai08.2009
Skills
- Complaint Handling
- Regulatory assessment
- Medical device reporting
- Drug safety monitoring
- Problem solving
- Effective communication
- Decision-making
- Business intelligence
Certification
- Registered Pharmacist, Tamilnadu Pharmacy Council, 02/2011
- Diploma in Medical Transcription, NHIT, Madurai, 01/2009, 08/2009
Disclaimer
I hereby proclaim that the details provided in the resume are true to the best of my knowledge and I shall bear all the responsibilities for their accuracy.
Languages
- English, Full Professional Proficiency
- Tamil, Native or Bilingual Proficiency
Personal Information
- Date of Birth: 03/07/88
- Nationality: Indian
- Marital Status: Married
Timeline
PMS Analyst - Complaint Handling
HCL Technologies Pvt Ltd
04.2025 - 07.2025
Medical Scribing Specialist/Consultant Medical Projects
Imerit/Nuance
09.2023 - 07.2024
Drug Safety Associate (Safety Review)
Accenture Solutions Pvt Ltd
05.2014 - 10.2017
Sr. Clinical Pharmacist
Apollo Cancer Speciality Hospitals
05.2011 - 05.2014
B.Pharmacy -
Madurai Medical College
Diploma in Medical Transcription -
NHIT
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