Nandhini Srinath
Product Associate
Udumalpet
Summary
I'm a hardworking and passionate product associate with strong organizational and effective communication skills with history of meeting company goals. Skilled in working under pressure and thrive in leadership roles. Willingness to take on added responsibilities, having a positive vibe and motivated to learn, grow and excel in product space.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Product Associate
Supersourcing
Udumalpet
08.2021 - Current
- Led the Customer Success team in building standard operating procedures for various operations related to customer engagement, customer satisfaction and customer retention.
- Helped over 500+ early-stage, SMEs & enterprise customers in onboarding in less than 6 months.
- Proactively handled customer support tickets and coordinated with Engineering and design team for RCA. Managed to maintain the response time within one hour with CSAT score > 75
- Was responsible to engage and educate over 2000+ registered agencies about product features launches through various forms of communication.
- Developed strong rapport with customer and created positive impression of business. Managed to collect 4-5 star reviews on G2 crowd and video testimonials from successful customers.
- Personally provided extended support to customers to ensure that the requirements are met via the product.
- Articulated various campaigns and how to videos to increase product adoption or usage of a specific new feature.
- Coordinated with various departments including, design, engineering, marketing to clarify the requirements of business and project goals to enhance customer experience.
- Volunteered to review designs and contents of new development before execution from a customer standpoint to increase the chances of adoption.
- Worked closely with the product owners and top-level management to reform new monetization plans for the product.
- Lead a team of two and strived to maintain a friendly culture and delegated responsibilities to individuals to inculcate product mindset in early stages.
Mentor Teacher
WhitehatJr
Udumalpet
01.2020 - 08.2021
- Began working as a Javascript instructor to mid level students in the age group of 11 - 15.
- Was selected as top 30 best performing teachers for pilot launch into the US country in less than a month.
- Converted more than 60 students full-time who opted for 144 classes package across USA and India in less than 6 months
- Maintained a healthy relationship with parents of the students providing constructive feedback on their child's performance.
- Worked collaboratively with students and their parents coming from various cultural backgrounds during my tenure.
- Rigorously prepared for the classes with the curriculum and strived to innovate to make the session engaging and informative.
- Encouraged students to showcase their talent on the live sessions to build friendly relationship with students to understand and connect with them.
- Was selected as a mentor in the first batch when the program was launched due to high performance in terms of conversions, class duration, punctuality, low class cancellations, and customer satisfaction.
- Mentored more than 15 teachers in less than 2 months, out of which 10 of them got promoted as Mentors during their probation period of being Mentee.
- Was selected to be a part of a special team to address and provide live practical trial sessions in various schools across India with a batch of 60-100 students at a time.
Education
Bachelor of Science - Computer Science
08.2016 - 04.2020
- Actively volunteered to organize college level cultural events
- Was an active member of Youth Parliament Club
- Was master of ceremony for various events conducted in college starting from minor club events to major events like 2 Decade celebration, International MOU exchange events, and many more.
- During the last two years, got opportunity to address various leaders like: Vice President of India - Mr. Venkaiah Naidu, MD & CEO of TUV Rheinland - Mr. Thomas Fuhrmann, Senior director of NASSCOM - Mr. K. PurshothRamanan and many more.
- Was part of the college girls volleyball team
Skills
Complaint resolution
Creative problem solving
CRM
Cross team Colloboration
Training and Mentoring
Design Thinking
Customer Retention
Empathetic Intelligence
Timeline
Product Associate - Supersourcing
08.2021 - Current
Mentor Teacher - WhitehatJr
01.2020 - 08.2021
Dr.Mahalingam College of Engineering & Technology - Bachelor of Science, Computer Science
08.2016 - 04.2020
Books
Some of my best reads are:
- Re-work
- Psychology of Money
- No Rules Rules
- Thinking fast and slow
- Profit first
- The secret
- The power of Subconscious mind
Books
Some of my best reads are:
- Re-work
- Psychology of Money
- No Rules Rules
- Thinking fast and slow
- Profit first
- The secret
- The power of Subconscious mind