Nandhini E
Bangalore
Summary
To be associated with a progressive organization that gives me scope to apply my educational and professional skills also provides me with advancement opportunity and knowledge empowerment.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE EXECUTIVE
HCL Technologies
06.2016 - 09.2018
- Making sure that the customer has a delightful experience and doesn’t lose confidence in the company’s support experience.
- Solving queries such as credit, return, re-bill, invoicing in real time for the customers through email.
- Maintaining the target of 4.30 on CSI basis and quality score above 95%.
Associate, Vendor Support - Amazon
sutherland global services
12.2018 - 04.2022
- Playing the role of Email Associate as an Vendor contact management – Amazon.com, Inc
- Work closely with vendors and sellers with the business process including automated systems, policies and procedures.
- Modify and adjust the correct information in the Amazon detail page.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of vendor and Sellers issues.
Senior Report Analyst
Concentrix
08.2022 - 03.2025
- Educated learners about various Microsoft certification courses, pathways, and training resources tailored to their career goals and proficiency levels.
- Assisted candidates in scheduling and managing their Microsoft certification exams via authorized portals.
- Coordinated with Pearson VUE support to resolve issues related to exam access, identity verification, and technical glitches.
- Provided real-time troubleshooting for browser compatibility, pop-up blockers, and system readiness—ensuring smooth exam delivery.
- Facilitated pre-exam checks and practice test guidance to reduce test-day anxiety and improve candidate success rates.
- Delivered empathetic support and follow-up communication to learners experiencing delays, reschedules, or access issues.
Education
B.Tech. - information & technology
03.2015
Higher secondary - undefined
04.2011
secondary - undefined
05.2009
Skills
- Problem Solving
- Critical Thinking
- Attention to Detail
- Creativity
- Responsibility
- Flexibility
- Communication
- Teamwork
- Emotional Intelligence
Accomplishments
- Achieved Productivity & Quality in Daily basis
- Floor topper for the consecutive month of December & January, 2016
- Star performer for the quarter April, May and June, 2017
- Effectively involved with Team to achieve Productivity & Quality in Daily and Monthly basis
- To achieve CSI target 4.70/5 in Daily, Weekly & Monthly basis
Languages
English
Tamil
Personal Information
- Father's Name: M.Elumalai
- Date of Birth: 29.03.1993
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is correct up to best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Senior Report Analyst - Concentrix
08.2022 - 03.2025
Associate, Vendor Support - Amazon - sutherland global services
12.2018 - 04.2022
CUSTOMER SERVICE EXECUTIVE - HCL Technologies
06.2016 - 09.2018
Muthukumaran institute of technolgy - B.Tech., information & technology
balalok matriculation higher secondary school - Higher secondary,
Karthikeyan matriculation higher secondary school - secondary,
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