NANDINI A
Bengaluru
Summary
Dynamic NOC Engineer with a proven track record at Huawei Technologies, enhancing network stability through proactive monitoring and innovative incident management tools. Skilled in Linux, I excel in incident resolution and team collaboration, significantly reducing critical incidents, and improving service quality. Passionate about driving efficiency and excellence in technical support.
Overview
4
4
years of professional experience
Work History
NOC Engineer
Huawei Technologies Co. Ltd.
Qatar
02.2022 - 08.2023
- Managed customer incidents and requests lifecycle, ensuring timely resolution within SLAs.
- Responded to technical queries via tickets, calls, and emails, providing efficient assistance.
- Collaborated with support teams to address complex issues promptly.
- Conducted customer satisfaction surveys to gauge service quality.
- Utilized Microsoft Excel and PowerPoint to prepare reports and presentations for incident tracking.
- Introduced a knowledge-sharing initiative that enhanced team collaboration and reduced incident resolution time.
NOC Engineer
Huawei Technologies Co. Ltd.
Bangalore
07.2019 - 01.2022
- Implemented a proactive monitoring system that led to decrease in critical incidents, improving overall network stability and performance.
- Collaborated with cross-functional teams to implement a new incident management tool, resulting in increase in ticket resolution efficiency.
Education
Bachelor of Engineering (B.E.) - Electronics & Communication Engineering
APSCE, VTU
Belgaum, Karnataka12-2017
Skills
- Incident management
- ITSM Remedy
- AWS Cloud Services
- Windows / Linux
- Maven
- Jenkins
- Apache Tomcat
- Git and GitHub
- Shell scripting
- Sonatype Nexus
- SonarQube
- Ansible
- Docker and Kubernetes
- Prometheus and Grafana
Languages
- English
- Kannada
- Telugu
Personal Information
- Name: Nandini A
- Date of Birth: July 27, 1995
- Nationality: Indian
- Location Preference: Pan India
Timeline
NOC Engineer
Huawei Technologies Co. Ltd.
02.2022 - 08.2023
NOC Engineer
Huawei Technologies Co. Ltd.
07.2019 - 01.2022
Bachelor of Engineering (B.E.) - Electronics & Communication Engineering
APSCE, VTU
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