NANDINI A. S

Business Analyst

Dell Technologies Pvt Ltd

09.2020 - 11.2021

Evaluated customer information, identified issues, and developed potential solutions to maintain exceptional service quality.
Managed customer relations and provided consistent, accurate communication to enhance client satisfaction.
Identified and addressed customer needs, business stakeholder’s needs, prioritized the needs based on business values and took ownership of the requirements.
Strong Experience working in collaboration with development team in doing knowledge transfer of functional requirements through requirement grooming and assisting them from time to time during unit testing.
Participated in the analysis, design, and implementation of the product.
Conducted requirement gathering sessions and elicitation through requirement workshops, Interviews, focus Groups analysis, Prototyping, documenting them in the form of Business Requirements/User Stories or BRDs/FRDs.
Dealing with difficult Stakeholders and finding out solutions for Challenging requirements.
Conducted Sprint Planning and making requirement grooming as well.
Took complete ownership for preparing User Stories and aligned with key stakeholders to understand the exact requirements and documented the business needs along with both functional and non-functional requirements in the form of Use Cases, functional specifications, wire frames, workflow diagrams and flow charts.
Coordinated with the development team regarding the feasibility of requirements along with development and testing teams to ensure requirements are understood and for requirement sizing.
Worked on user requirements, Product Backlog creation, acceptance criteria and Sprint Backlog management in terms of Agile methodology through Azure Devops and JIRA.
Coordinated with QA/testing team to perform internal testing of requirements to accept them in Bi-weekly sprint demo.
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.