Nandini B
Senior Process Executive
Bengaluru
Summary
As per date having a total of 7+ years of experience in O2C process, contracts management and mortgage process. Auditing contracts and contracts creations, quality check and root cause analysis to errors for process improvement. Looking for opportunity for career growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Subject matter expert
Infosys BPM Ltd
11.2017 - Current
- Taking continuous measures in improving process quality from 90% to 98% by doing root cause analysis
- Auditing all 100% contracts created manually and system generated based on customer documents and approving or rejecting it based on parameters using Oracle
- Maintained 99% of quality in auditing the contracts which was 98% fixed SLA with TAT set for 48 hours or even before that
- Preparing timely client reports based on contracts worked using Excel tools such as pivot and vlookup
- Following email escalations metrics and me completing it on time for better client satisfaction
- Taking timely meetings and huddles for better process improvement with clients and also with internal team member
- Giving presentations and discussing issues faced in completing the given tasks with solutions
- Allocating and consolidating daily worked contracts by team members and presenting it to clients
- Interacting with clients in calls and team meeting regarding process updates and communicating the same with team members
- Giving training to new team members regarding process and taking continuous measures to improve them.
Mortgage processor
Glenbrook Processing system pvt ltd
01.2015 - 09.2016
- Extensive exposure in calculating income in bank statements for mortgage approval
- Approve or kick back mortgage files based on documentation
- Creating broker credentials for clients
- Sorting required documents in their respective buckets
- Title search for given mortgage property.
Education
Mcom -
Maharani's commerce and management for women
BBM - undefined
Jnanadeepa first grade college Mysore
Skills
SLA Management
Email Support
Escalation Management
Communication Skills
Problem solving skills
MS Office
Teamwork and Collaboration
Training and Development
Certification
Currently Pursuing certification on Applied finance from KPMG
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Currently Pursuing certification on Applied finance from KPMG
06-2023
Subject matter expert
Infosys BPM Ltd
11.2017 - Current
Mortgage processor
Glenbrook Processing system pvt ltd
01.2015 - 09.2016
Mcom -
Maharani's commerce and management for women
BBM - undefined
Jnanadeepa first grade college Mysore