Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nandini G

kolar

Summary

Dedicated and detail-oriented Technical Support Engineer with [4] years of experience in providing high-quality technical assistance and support to end-users and clients. resolving and software issues, managing incidents, and Strong communicator with a passion for technology and problem-solving. Solution-focused Technical Support Engineer known for high productivity and efficient task completion. communication, and team collaboration, ensuring seamless operations and client satisfaction.

Overview

6
6
years of professional experience

Work History

Technical Support Engineer

Powerschool pvt ltd
Bangalore
03.2020 - Current
  • Assisted users with password resets and account lockout resolutions.
  • Provided remote assistance to end-users when needed.
  • Provide technical support for [Business plus and E-finance plus software] to 110 support client and 30 Hosted clients & users, ensuring timely resolution of issues.
  • Diagnose and troubleshoot technical issues, escalating complex problems to senior engineers as needed.
  • Document support interactions in ticketing systems, achieving an average resolution time of [1 to 3 business days].
  • Before assigning need to allot, components, status, content team, FS creation, case owner, case reason sending st contact email
  • Assigning / Routing of cloud cases to my self and tier-1 team
  • Deciding and Escalating Support cases to content team
  • Working closely with cloud ops on Hosting cases and helping the customer resolve their issues and closing cases
  • Acting as middle member / gate keeper Between cloud ops and client
  • Communication with customer via email
  • Frequent follow up with cloud agents and clients for the update on cases
  • Creation of new tickets if necessary
  • obtained 100% customer satisfaction and feedback from clients
  • Managed ticketing system to track, prioritize, and resolve customer support requests.
  • Collaborated with teams to solve technical customer problems across product suites.
  • Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
  • Collaborated with engineering and product teams to identify and rectify recurring technical issues.

Tax Associate

E&Y
Bangalore
04.2019 - 12.2020
  • Knowledge on German tax returns filing as a Tax analyst from April 2019 to Sept 2019 with experience of 9 months with E& Y company
  • Identified potential areas of risk associated with client's taxation activities.
  • Reviewed and analyzed financial statements to identify tax liabilities and potential deductions.

Accountant Level 3

Software AG
B
02.2018 - 03.2019
  • Great knowledge on accounts payable i.e., Journal entries, petty cash, fixed deposits, employee reimbursement, purchase orders, bank reconciliation, returns filing with 1.5 years of experience
  • Created journal entries accurately and timely for month end close processes.
  • Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
  • Prepared monthly closing entries for multiple companies' books of records.
  • Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
  • Performed general ledger reconciliations on a timely basis.
  • Reviewed financial information detailing assets, liabilities, and capital.
  • Updated and managed accounts payable databases, employing access controls to protect data.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Demonstrated a high level of commitment to quality customer service, resulting in positive feedback from customers
  • Maintained a high level of professional conduct at all times, which resulted in a positive work environment
  • work with applications like SAP and Sales force, Citrix,T

Education

Postgraduation - Masters in Finance And Accounts

Central College BUB
MFA
08-2017

Skills

Adaptability

Ability to Work in a Team

Customer Service

Communication Skills

Issue Research

Problem-Solving

Decision making

Timeline

Technical Support Engineer

Powerschool pvt ltd
03.2020 - Current

Tax Associate

E&Y
04.2019 - 12.2020

Accountant Level 3

Software AG
02.2018 - 03.2019

Postgraduation - Masters in Finance And Accounts

Central College BUB

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Nandini G