Yuvaneshwaran Marimuthu
Chennai
Summary
Technical Support Engineer adapts to providing service via phone, chat, email, remote desktop systems and more to resolve the customer concerns.
To put my abilities and learning skills to best use and make my effective contribution to an organization for a bright and rewarding career.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Iopex Technologies
Chennai
05.2023 - Current
- Provided technical support and order support to customers by troubleshooting and resolving issues in the Arlo product and the subscriptions.
- Troubleshoot the issue which is related to Wi-Fi connectivity, routers, device connections, handling errors occurred in App and webpages.
- Managing pre-sales, post-sales, refunds, and replacements.
- Assisted customers with mobile app configuration including email accounts and security settings.
- Supports US and AU customers in resolving their technical issues, order, and subscription-related, and refund inquiries, which are related to the product.
- Documents the case accordingly, in a way for the client and management references. Assigning callbacks and follow-ups for better customer experience.
- Tools Experience - Salesforce, Splunk, DiagTool, Order management, and Aria tools.
- Supporting a team of 10, focusing on improving the team's CSAT scores by 85%, NPS by 45%, QA scores by 85%, Attendance, and AHT.
Technical Support Engineer
CSS CORP (Movate)
Chennai
05.2021 - 05.2023
- Handled the chat support and account recovery for Call of Duty for all global countries.
- Responded to inquiries by addressing customer questions about game operations, machine functions, and payouts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- In the account recovery team, my role is to recover the compromised account. We use to recover the compromised account by cross-verifying the CAR form and Salesforce email address.
- After my good performance in CAR support, I have been assigned to BAR support. Here, my role is to remove the ban in compromised account.
- Tools Experience - Salesforce, Player Data Tool (PDT), and Help shift.
Education
MBA - Financial Management
University of Madras
ChennaiBachelor of Science - Visual Studies & Animation
Loyola College
Madhavaram, ChennaiSkills
- Positive Attitude
- Problem Solving
- Critical Thinking
- Decision Making
- Product Knowledge
- Empathy
- Adaptability
- Teamwork
- Multitasking
- Photoshop
- Customer Service
Experience
- I have 3.5 years of experience in this technical support role and I have developed excellent communication and interpersonal skills.
Additional Information
PERSONAL DETAILS:
● Date Of Birth : 03.11.1997
● Father Name : Marimuthu R.C
● Mother Name : Mrs. Geetha M.
● Sex : Male
● Nationality : Indian
● Languages known : Tamil and English
Certification
- Photoshop, Illustrator, Premiere Pro
- CCNA in FITA Academy
Accomplishments
- Performance awards for June and July in Rewards and Recognition Awards in the project Arlo.
- Overall Best performer in the project Activision
Timeline
Technical Support Engineer
Iopex Technologies
05.2023 - Current
Technical Support Engineer
CSS CORP (Movate)
05.2021 - 05.2023
MBA - Financial Management
University of Madras
Bachelor of Science - Visual Studies & Animation
Loyola College
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