Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nandini Mahendran

Bangalore

Summary

Organized Team Leader with 12 years of experience and exceptional ability to build positive rapport, inspire trust and guide teams towards achievement of organizational goals. Strong facilitator adapt at working cross-departmentally with co-management and top-level leadership. Confident trainer and mentor, Decisive when communicating goals and vision to succeed.

Overview

14
14
years of professional experience

Work History

Senior Associate - Portfolio Services

State Street Corporations
12.2021 - Current
  • Manages client AGI's accounts, investigates OD, and reconciles accounts
  • Publishes daily Over-Draft reports, investigates causes of OD, and forecasts cash flow, review onshore investigations and provide feedback.
  • Follows up with Custody on High Value accounts for clearance within 24hrs.
  • Reconciles invested accounts, monitors daily reports, and prepares KPIs and daily status reports for management
  • Delegates work, oversees progress, and coaches team members
  • Resolves conflicts, suggests team-building activities, and provides regular updates on internal policies and organizational changes
  • Builds cross-skills in staff to manage increased Overdraft investigating volumes and identifies and mitigates process risks
  • Recognizes staff talent through reward and recognition programs and manages leave tracker, team huddle, and skill matrix for the team
  • Identified and mitigated process risks and recognized staff talent through reward and recognition programs.
  • Analyze team errors and discussed with staff for better process control.
  • Managed Leave tracker, Team Huddle, and prepared Skill matrix for team.

Team Leader

JPMorgan Chase & Co
05.2015 - 05.2021
  • Worked on SWIFT BREXIT migration project - Migrating high volume of accounts on SWIFT backend which includes custody message types like MT940, MT950, MT535 etc
  • Have been part of Strategic migration projects upgrading products from legacy to strategic platform, An Client friendly and self-service tool to access the Custody products
  • Worked closely with Technology team on Application Development, Automation Anywhere in UAT environment - As a tester and to provide feedback and further enhancement
  • Responsible in publishing Reports like: Daily Metric, Weekly and Monthly metrics with TAT informationʼs
  • Being responsible for supporting clients on request processing related to access, inquiry & escalation management, preparing report etc
  • Resolved escalated customer issues and boosted retention rates with 100% maximum appreciation from client service
  • Worked closely with client service teams to maintain optimum levels of communication to effectively and efficiently complete projects.

Sales Support Coordinator

CARBORUNDUM UNIVERSAL LTD
07.2010 - 04.2015
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues
  • Documented customer complaints and completed corrective action requests
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities
  • Submitted monthly reports, including booking forecasts, monthly highlights and CRM entries.

Education

Bachelors in Management Studies -

Indian School Of Business Managements & Administration
01.2015

Diploma in Business Management -

Indian School Of Business Managements & Administration
01.2012

Higher Secondary Education -

St Anne's Girls High School
01.2009

Skills

  • Complaint resolution
  • Verbal and written communication
  • Quality assurance
  • Safety practices
  • Client Service
  • Team building
  • Process Development

Accomplishments

  • Supervised team of 05 staff members.
  • Delivered exceptional performance by effectively managing high volume Brexit migration to SWIFT backend, showcasing technical expertise and adaptability.
  • Collaborated with on shore team of 03 in the development of Synthetic FX reconciliation.
  • Documented and resolved application/product issue which led to easy and consumer friendly application.

Languages

English
Kannada
Hindi
Telugu
Tamil
Malyalam

Timeline

Senior Associate - Portfolio Services

State Street Corporations
12.2021 - Current

Team Leader

JPMorgan Chase & Co
05.2015 - 05.2021

Sales Support Coordinator

CARBORUNDUM UNIVERSAL LTD
07.2010 - 04.2015

Bachelors in Management Studies -

Indian School Of Business Managements & Administration

Diploma in Business Management -

Indian School Of Business Managements & Administration

Higher Secondary Education -

St Anne's Girls High School

Similar Profiles

CREATE PROFILE
Nandini Mahendran