Nandini Puri
Gurgaon
Summary
Customer-oriented General Manager with 11 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
General Manager Operations (D2C- E-store and Retail)
Cashify
2023.04 - Current
- Set up the entire Customer Support and Retail Support department of Cashify
- Expertise of Omnichannel Operations, Revenue Generation, Inventory Management, Retail Support, Process Development, Negotiations, Customer Support, Learning and development, Marketing, finance Reconciliation Management, Business planning and Workforce Management
- Leading a team of 12 people and managing the workforce of 600+ people spread at different geographies of India
- Reporting to Chief Business Officer- D2C
- Working with the Leadership team to improve existing systems or processes or devise new ways to increase the business and save the cost, and to enhance the customer experience
- Interact with cross functional teams, gain alignment, develop, and execute a common plan across multiple stakeholders
- Recommend and pilot improvements that will help us serve our customers better
- Working effectively with multiple business leaders/teams including Product, Tech, Marketing, Operations, Sales, Finance to ensure the delivery and execution of multiple projects within defined timeline.
Assistant Manager – Operations
Concentrix
2023.06 - 2023.07
Manager-Business Operations
Teleperformance
2023.07 - 2023.04
Team Manager – Operations
United Health Group
2023.04 - 2023.04
Process Trainer
EXL
2023.04 - 2023.04
Education
MBA - Operations Management
IHMR
Bachelor of Occupational Therapy - undefined
Delhi University
Skills
Omnichannel Operationsundefined
Certification
Master Project Management, Udemy, 2020
Accomplishments
- Increased e-store sales by 4x through inventory integration of offline stores
- Developed ad rental business, generating additional monthly revenue of 5 Lac
- Led Tele caller team generating 60 Lac/month from abandoned customers
- Onboarded and executed tie-ups with vendors, improving sales by 20%
- Established 200 retail stores as service centers, reducing warranty escalations by 90%
- Orchestrated audits and process optimizations across 200 stores, achieving 99.8% accuracy in tracking
- Liaison between 600 personnel and the technology department
- Led a team of 5 trainers, designing tailored modules for continuous skill enhancement
- Executed robust marketing strategies for offline stores
- Strategically managed finance reconciliation and executed repair/maintenance schedules for 200 stores
- Formulated guidelines, ensuring consistent brand representation across stores
- Streamlined order processing and logistics, ensuring 100% dispatch accuracy within 2 hours
Additional Information
Cashify helps customers sell used phones and gadgets, hassle-free, with doorstep service and instant payment. In addition, it sells refurbished phones from its own e-store and 200 Retail Stores and also provides mobile phone repair services at stores and at door step.
Current Location
Gurgaon
Timeline
Manager-Business Operations
Teleperformance
2023.07 - 2023.04
Assistant Manager – Operations
Concentrix
2023.06 - 2023.07
General Manager Operations (D2C- E-store and Retail)
Cashify
2023.04 - Current
Team Manager – Operations
United Health Group
2023.04 - 2023.04
Process Trainer
EXL
2023.04 - 2023.04
MBA - Operations Management
IHMR
Bachelor of Occupational Therapy - undefined
Delhi University
Master Project Management, Udemy, 2020
Lean Six Sigma Green Belt, KPMG, 2017
Health Informatics Certificate Program, IHMR, 2012
7 QC Tools, Quality Hub of India, 2022
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