Nandini R

Working for NTT (Dimension Data) as Billing Analyst (Telecoms Expense Management) for 6Years (August 27th, 2017 – till date)

· Approving invoices for payments

· Working on New account Setup (Adding Multi level approver, remit address, remit and vendor codes and assigning cost centers)

· Working on Late and cut off notices to avoid interpretation of services

· Handling GMB (generic mailbox) Queries and replying to clients and vendors on time

· Working on Weekly Usage report to analyze and optimize savings and creating disputes

· Handling escalations from clients and vendors (emails and phone calls)

· Working on monthly invoice validations

· Actively participating in client and vendor meetings and calls

· Creating HD tickets for standardized process (wherever correction is required)

· Creating SLA report on daily basis

· Working on Missing Invoices report on weekly basis

· Working on Outstanding balance project which showed a reduction in late fees

· Trained on Special allocations for few clients

· Working on Aged Invoices Project which showed reduction in backlogs

· Working on AP export on weekly basis

· Consistently appreciated by the Clients and vendors for clients and vendor relations – timely and accurate service during the tenure of performing operations

· Successfully worked on reduction of manual invoices to electronic feed

· Successfully Worked on transition of new Accounts/Vendors.

· Analyzed payment information and applied changes to correct customer accounts.

· Identified, researched, and resolved billing variances to maintain system accuracy and currency.

· Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

· Worked with multiple departments to check proper billing information.

· Prepared and submitted monthly billing reports to management for financial overview.

Worked for Hewlett Packard Enterprise as Billing Analyst (Telecoms Expense Management) for 4 Years and 5 months. (August 29th, 2012 - February 14th 2017)

• In the Financial Analysis Team supporting globally Activities like: Processing invoices for payments within TAT and Accuracy
• Quality Check for the invoices processed by team
• Creating templates for new accounts
• Reporting to management reconciliation on monthly basis
• Reporting DNP (Do Not Process Invoices) Like Electronic payment, Payment reminders reports on monthly basis
• Handling GMB (generic mailbox) Queries and replying to customers on time
• Downloading the invoices from web portal and allocation of invoices on team members
• Handling TRIMS activities
• Handing Follow-up mails from team members and customers
• Reporting DAR (Telecom report) reports to clients
• Batching invoices for payments
• Closed Real Estate Report
• Accrual report