NANDINI REDDY
Hyderabad
Summary
Dynamic HR professional with a proven track record at Amazon India, excelling in employee resource support and compliance. Skilled in data analysis and effective communication, I thrive in fast-paced environments, driving project execution and fostering team collaboration. Committed to enhancing operational efficiency and delivering exceptional service to stakeholders.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Associate - Employee Resource Center (ERC)
Amazon India
10.2020 - 05.2021
- Supported HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several other support functions that include ACES, Finance & Analytics, Vendor Management and Content Management
- HR Services included teams, such as the Employee Resource Center (ERC), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers
- Supported the teams located in Seattle (WA), Bangalore and Hyderabad, India to provide for follow-the-sun support of these key activities
- Responded accurately and in a timely manner to Tier 2 escalations (ERC and HR Support) and Right Routes (simple questions incorrectly submitted to Jeff Bezos email)
- Helped with simple to medium-complexity dive deep tasks
- Handled mass issues pertaining to their area of expertise, as issues arise and escalate urgent issues to partner teams and work directly with partners to achieve resolution
- Responded to partner escalations (HRM, field HR, items flagged by leadership)
- Participated in knowledge transfer tasks: assist with the ongoing learning of the Specialty and Frontline teams; identify and close gaps in knowledge and delivery of training in their expertise field
Process Executive
Cognizant Technology Solutions Ltd.
Hyderabad
03.2019 - 04.2020
- Worked at Client location, Google, to work with Google Maps processes
- Worked in a team of 18 Analysts supporting mapping service for India, Australia, New Zealand, Singapore
- Adapted to process dynamics and frequent changes in policies & procedures
- Cascaded procedural changes to the team and make sure of process adherence by the team
- Conducted attribute-wise quality checks on listings published on Google Maps
- Worked in various rotating shifts as per business requirement
Customer Service Associate
Amazon India
10.2018 - 02.2019
- Handled queries of customers in North America
- Processing customer orders, returns, replacement, etc
- Provided on-call resolution to their requests, queries or questions to achieve first call resolution
Education
Master's - Business Administration (Marketing)
Wesley PG College
Hyderabad,India09-2023
Master of Science - Computer Information Systems
CALUMS
California,USA09-2023
B.Com - Computers (Accounting, Computer Science & Statistics)
IIMC - Affiliated with Osmania University
India01-2023
Skills
- Effective professional communication
- Customer-first attitude
- Basic knowledge in SQL programming
- Data analysis
- Network security
- Risk assessment
- HR compliance
- Data management
- Process adherence
- Quality assurance
- Business strategies
- Task prioritization
- Vulnerability assessment
- Penetration testing
- Customer service
- Ethical hacking capabilities
Certification
- Certified Ethical Hacker
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Associate - Employee Resource Center (ERC)
Amazon India
10.2020 - 05.2021
Process Executive
Cognizant Technology Solutions Ltd.
03.2019 - 04.2020
Customer Service Associate
Amazon India
10.2018 - 02.2019
Master's - Business Administration (Marketing)
Wesley PG College
Master of Science - Computer Information Systems
CALUMS
B.Com - Computers (Accounting, Computer Science & Statistics)
IIMC - Affiliated with Osmania University
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