Nandini Sharma
Kashipur
Summary
Accomplished Customer Success Associate with a proven track record at Tech Mahindra, adept in building robust client relationships and enhancing customer satisfaction. Leveraged expertise in Microsoft Office and active listening to streamline service delivery, achieving a significant improvement in client feedback analysis. Demonstrates exceptional communication skills and flexibility, driving successful team collaborations and customer resolutions.
Overview
1
1
Certification
Work History
Customer Success Associate
Tech Mahindra
Noida
09.2024 - 11.2024
- Building and maintaining strong customer relationships
- Assisting customers with product-related inquiries and issues
- Onboarding new customers and guiding them through the platform
- Collaborating with cross-functional teams to resolve customer concerns
- Tracking and analyzing customer feedback to improve service delivery
HR Intern
WONTON CONSULTANT PRIVATE LIMITED
Noida
08.2024 - 09.2024
- Managed and updated employee records and files, ensuring data accuracy
- Provided administrative support, including preparing reports and maintaining HR databases
- Tracked employee performance reviews and helped prepare feedback summaries
- Assisted in organizing employee engagement events and wellness programs
Public Relations
College TIPS
Noida
07.2024 - 08.2024
- Created and distributed press releases, media kits, and other PR materials to promote company news and events
- Managed the company’s social media presence and online reputation
- Coordinated and organized events, press conferences, and interviews for company executives
Education
B.COM (Hons) -
SC Guria Institute of Management and Law College
Kashipur06.2024
Senior Secondary -
Maria Assumpta Convent School
Kashipur03.2021
Skills
- Customer Service
- Communication
- Microsoft Excel
- Microsoft Office
- Leadership and Teamwork
- Flexibility and Adaptability
- Conflict-resolution
- Client relationship building
- Complaint resolution
- Active listening
Certification
Investment Risk Management (Coursera, 2024)
Basics of Business Communication (Infosys, 2024)
Introduction to Soft Skills (TCS ION, 2024)
Human Resource Workshop, IIM Kashipur ( 2023)
Timeline
Customer Success Associate
Tech Mahindra
09.2024 - 11.2024
HR Intern
WONTON CONSULTANT PRIVATE LIMITED
08.2024 - 09.2024
Public Relations
College TIPS
07.2024 - 08.2024
B.COM (Hons) -
SC Guria Institute of Management and Law College
Senior Secondary -
Maria Assumpta Convent School
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