M Bhavana Ram
#121/b,4th Block,5th Main,Rajajinagar,Bangalore
Summary
Dedicated and adaptable professional with a passion for continuous
learning, backed by two years of experience as a customer associate. Proven ability to thrive in dynamic environments, coupled with strong
communication and problem-solving skills. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.Eager to contribute these strengths to a growth-oriented career and further enhance my expertise in a challenging learning environment.
Overview
2
2
years of professional experience
Work History
Customer Success Associate
Unocoin Technologies Private Limited
Bangalore
03.2022 - Current
- Worked as a dedicated Customer Associate for two years, delivering exceptional customer service through calls, emails, and chat
- Demonstrated strong communication skills, effectively addressing customer inquiries and concerns over various channels
- Successfully managed multiple customer interactions simultaneously, ensuring timely responses and issue resolution
- Managed and resolved escalated issues effectively by leading and participating in escalation calls, demonstrating strong problem-solving and communication skills.
- Deep understanding of company products/services, enabling accurate and informative customer assistance
- Collaborated with colleagues and other departments to provide comprehensive support and resolve complex issues
- Received positive customer feedback and commendations for outstanding service
- Committed to maintaining high-quality service standards as part of the quality assurance process and effectively managed and resolved customer conflicts, turning challenging situations into positive experiences.
- Analyzed customers' profiles to identify trends and preferences, enabling targeted marketing strategies and personalized customer interactions.
Education
Bachelor's of Commerce -
Maharani Lakshmi Ammanni College for Women
Bangalore01.2021
PUC -
Maharani Lakshmi Ammanni college for women
Bangalore01.2018
Schooling (SSLC) -
Tagore memorial high school
Bangalore01.2015
Skills
- MS Office
- TALLY
- ZOHO
- Time Management
- Team Leadership
- Analytical Skills
- Public Speaking
- Good communication
- Efficient Learner
- Capability for Innovation
- Inbound and Outbound Calling
- Complaint resolution
- Customer Service
- Ability to Work Under Pressure
- Resolved escalation calls
- Customer profile analysis
Activities
- Participated in an inter class Sports or Athletics in school and college.
- Participated in all India General knowledge examination and mathematics examination.
Languages
- English
- Kannada
- Hindi
- Tamil
- Telugu
Hobbies and Interests
- Art
- Sports
- Dancing and singing
- Gaming
- Travel
Projects
Internship Experience:
VIVANTA BY TAJ (Yeshwantpur Bangalore)- Finance/Accounts and purchase
Languages
English
First Language
Telugu
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Timeline
Customer Success Associate
Unocoin Technologies Private Limited
03.2022 - Current
Bachelor's of Commerce -
Maharani Lakshmi Ammanni College for Women
PUC -
Maharani Lakshmi Ammanni college for women
Schooling (SSLC) -
Tagore memorial high school
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