Aayush Mishra
Bengaluru
Summary
An enthusiastic learner, a great observer, and a curious being by nature. Trying to make a mark, by being adaptive, creative, analytical, and logical. Over 4.5 years of experience handling clients across the globe and inside sales. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Looking for a role to nurture further abilities as well as skills.
Overview
8
8
years of professional experience
Work History
Customer Success Associate
Borderless Access Pvt. Ltd.
04.2024 - Current
- Improved customer satisfaction by quickly addressing and resolving concerns with services to around 30-40 requests per day.
- Participated in internal meetings to provide valuable feedback from clients that informed on improvements.
- Coordinated service demonstrations for prospective customers showcasing functionality and value proposition resulting in increased sales leads.
- Assisted in the creation and distribution of client-facing materials such as newsletters webinars, and case studies to promote ongoing engagement and deepen relationships.
Project Executive
Borderless Access Pvt. Ltd.
10.2021 - 03.2024
- Handle requests and interact with clients from the Americas and Europe.
- Improve process efficiency and reduce vendor costs.
- Identified opportunities for continuous improvement, implementing innovative solutions to address challenges.
- Achieved high client satisfaction ratings by consistently meeting or exceeding expectations in project delivery.
Senior Executive
Expat Immigration Services Pvt. Ltd.
07.2018 - 04.2020
- Handle clients from India, China, and Singapore.
- Develop and maintain business relations with prospective clients to increase sales.
- Establish collaborative work as well as training sessions with colleagues in France.
- Resolving client issues.
Intern
DHL Supply Chain
07.2017 - 08.2017
- Worked under the supply chain department for PUMA warehouse under DHL Supply Chain
- Gained knowledge of warehouse operations
- Maintained inventory data
- Recorded and analyzed stock operations data and presented ideas to make operations efficient.
Intern
Hypercity Supermarket
11.2016 - 12.2016
- Worked under the HR department
- Digitized manual records for easy updating and retrieval by authorized team members.
- Helped streamline client onboarding processes, leading to smoother client experience.
Education
MBA - International Business
International School Of Business And Research
Bengaluru04.2018
Bachelor of Science - Electrical, Electronics And Communications Engineering
Lakshmi Narayan College Of Technology And Science
Bhopal04.2015
Skills
- Effective Communication Skill
- MS-Office (Advanced)
- Team Management
- Presentation Skill
- Analytical Skill
- Client Relationship Building
- Critical Thinking
Languages
Hindi
English
Personal Information
- Father's Name: Mr. R K Mishra
- Mother's Name: Mrs. Kusum Mishra
- Date of Birth: 06/02/93
Timeline
Customer Success Associate
Borderless Access Pvt. Ltd.
04.2024 - Current
Project Executive
Borderless Access Pvt. Ltd.
10.2021 - 03.2024
Senior Executive
Expat Immigration Services Pvt. Ltd.
07.2018 - 04.2020
Intern
DHL Supply Chain
07.2017 - 08.2017
Intern
Hypercity Supermarket
11.2016 - 12.2016
MBA - International Business
International School Of Business And Research
Bachelor of Science - Electrical, Electronics And Communications Engineering
Lakshmi Narayan College Of Technology And Science
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