Manoj Moorthy
Chennai
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Success Associate
Freshworks
11.2021 - Current
- Customer Success Associate with a focus on strategic customer onboarding, product implementation, and value realization, managing up to 3,500 accounts.
- Designed and executed tailored success plans aligned with customer goals.
- Set measurable milestones to demonstrate product value and track customer progress.
- Developed solutions for diverse customer needs as part of a pilot cohort, documented in a playbook for future reference.
- Collaborated with product and support teams to efficiently resolve customer issues.
- Identified upselling and cross-selling opportunities, contributing to revenue growth.
- Proactively reduced churn and boosted retention by identifying at-risk accounts and implementing customized retention strategies.
- Partnered with the Customer Success Program Manager to leverage data insights for targeted, outcome-focused customer engagement initiatives.
Customer Service Representative
Witzone Technologies
09.2019 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Engineering - Mechanical Engineering
SCAD Institute of Technology
01.2018
Skills
- Freshdesk
- Freshcaller
- Freshchat
- Experience with Freshsales Suite
- MS Office
- Account Management
- Client Renewals Management
- Customer Advocacy
- Problem-Solving
- Communication
- Empathetic Communication
- Customer Relationship
Timeline
Customer Success Associate
Freshworks
11.2021 - Current
Customer Service Representative
Witzone Technologies
09.2019 - 08.2020
Bachelor of Engineering - Mechanical Engineering
SCAD Institute of Technology
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