Santosh Kumar Rayakanti
Hyderabad
Summary
Seeking assignments in Operations, Customer Servicing & Sales, preferably in the Travel Industry.
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
19
19
years of professional experience
Work History
Senior Manager
Alanita Travel
11.2006 - Current
- Company Overview: USA based travel agency
- Presently serving for Alanita Travel (USA based travel agency) as a Senior Manager
- Proficient in handling all the aspects of travel operations including travel Reservations, Sales, Ticketing, Training new batches etc.
- Adept in providing high value-added services to customers by providing them effective travel packages, thereby enhancing their satisfaction levels.
- Excellent Relationship Management, Analytical & Communication Skills.
- Handling tasks such as domestic & international reservations, Sales, ticketing, constructing fares to all clients.
- Ensuring timely receipt of money from the clients.
- Assisting clients in determining their itineraries & travel plans, offering them most competitive travel solutions.
- Interacting with guests to troubleshoot on complaints & ensure customer satisfaction by achieving delivery service norms.
- Implementing business strategies for accomplishment of pre-set targets.
- Carrying out market study for analyzing the existing market conditions, competitors’ strategies, and customer preferences.
- Led strategic planning initiatives to enhance operational efficiency and improve customer satisfaction.
- Developed and implemented training programs for team members, fostering skill development and performance improvement.
Education
B.Sc -
Sikkim Manipal University
Diploma in Travel & Tourism - undefined
ATM’s Institute of Airlines & Travel agencies
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
Languages Known
English, Hindi, Telugu and Tamil
Timeline
Senior Manager
Alanita Travel
11.2006 - Current
Diploma in Travel & Tourism - undefined
ATM’s Institute of Airlines & Travel agencies
B.Sc -
Sikkim Manipal University
Declaration
I here by declared that all the above-mentioned details are true to the best of my Knowledge. Date: Place: Santosh Kumar R
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