Nandita Malakar

• Analyzed data from various sources to generate insights into customer behavior and segmentation.
• Created dashboards to monitor key performance indicators related to customer acquisition, retention, and engagement.
• Performed exploratory analysis on large datasets using R Studio, SQL, and Python libraries such as Pandas, NumPy, Scikit-Learn, and Matplotlib.
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• Built compelling data stories and visualizations to influence decision makers.
• Built collection, analysis and reporting frameworks from scratch and devised techniques for maximizing system usefulness.
• Applied data reduction and exploratory analysis techniques to manage large amounts of data.

A. Project :

• 100% Integration of Tableau dashboards for the Digital Finance Department.

-My objective was to bring each and every Excel report on the Tableau platform. In this project, I have automated the ETL process using MySQL Workbench.

B. Roles and Responsibilities:

• Reviewed daily customer payments and inputted data into the system.
• Extraction of historical data in order to compare day-to-day profit, which helped management to take better measures.
• Evaluating associate reports and providing insights to the management on a daily basis. In order to track their achievements, which helped in making decisions on providing incentives.
• Created reports specifically to manage large numbers of data to improve business efficiency in an effective manner.
• Hands-on experience on tools like Advanced Excel, MySQL Workbench, Tableau, PowerBI, and Data Studio.
• Developed Tableau dashboards for different operational teams, as per the business viewpoint. It helped to analyze the gaps granularity, operational errors, and aided in decision making, as well as minimizing errors.

• Produced and sent sales and KPI reports of associates to managers to provide overview of business health and profitability.
• Developed interactive Excel Dashboards for Inside sales team so that management can get a proper visual insight on daily business.
• Keeping track of the payments and validate the duplication in payments using google sheets in order to take better measures.

• Managed all complex complaints, issues and problems to maintain customer satisfaction.
• Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
• Enabled customers to find answers by providing extensive details on system navigation.
• Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
• Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.