Nandita Singh
Bangalore
Summary
Results-driven Business Analyst recognized for improving client retention via strategic communication and process enhancements. Expertise in SQL and Power BI facilitates data-driven decision-making and operational efficiency. History of managing critical accounts, contributing to heightened client satisfaction and revenue. Strong capabilities in operational improvement and strategic planning, complemented by effective problem-solving and leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst
Finkraft
Bangalore
09.2024 - 02.2025
- Oversaw 12 high-profile accounts, including Capgemini, HUL, McKinsey, SunPharma, Balmer Lawrie, Skoda, Tata Com, etc.
- Ensured 95% client satisfaction through strategic communication and issue resolution.
- Secured 98% invoice retrieval rate in two months for high-risk clients overseeing taxable amounts averaging ₹7-8 crores.
- Managed resolution of 20+ critical escalations while achieving 100% SLA compliance and preserving client retention for high-stakes accounts.
- Boosted revenue by 15% through strategic upselling for major accounts, such as IBRD and Abbott.
- Reduced churn by 10% with customized frameworks, securing long-term relationships with marquee clients.
Business Strategist and Consultant
Wise Owl Consulting
Bangalore
10.2023 - 09.2024
- Analyzed customer behavior data to identify growth opportunities, resulting in 30% sales and marketing revenue increase.
- Collaborated with teams to address performance gaps using balanced scorecard methodology, achieving 20% profitability increase.
- Executed digital marketing strategies that generated 30% more leads and improved conversion rate by 20%.
- Maintained effective communication with clients, delivering tailored solutions and securing 95% retention rate.
Business Analyst Intern
Amazon
Chennai
01.2023 - 07.2023
- Quantified operational efficiency gains of 15% by leveraging SQL, Power BI, and other advanced tools to analyze massive datasets for the RBS department.
- Empowered better decision-making by 25% through data-driven insights and recommendations to stakeholders.
- Streamlined data analysis processes (key insights identified) to boost project efficiency by 15% and reduce completion time by 20% across high-impact projects.
- Assisted in process testing, identifying, and documenting 30 potential issues for preemptive resolution.
- Supported production operations, reinforcing data integrity through meticulous monitoring tasks.
Growth Strategist / Content Manager
Favcy Venture Builders
Remote
03.2021 - 09.2022
- Empowered early-stage startups to establish their online presence by crafting high-quality content and developing frameworks for their websites and social media channels
- Spearheaded content creation by training and mentoring a team of 7 writers, achieving a 50% increase in content quality and output
- Boosted organic website traffic by 75% within the first month for early-stage startups through strategic SEO implementation
- Developed and executed comprehensive content marketing plans, driving a 200% increase in lead generation for startup clients
Education
Bachelor of Technology - Bioengineering
Vellore Institute of Technology
Bhopal10.2023
Skills
- Data reporting and analysis
- Power BI expertise and SQL proficiency
- Streamlined processes and workflows
- Stakeholder engagement
- Retention and compliance initiatives
- Escalation handling
- Client relationship development
- Process enhancement strategies
- Project coordination
- Python scripting and Tableau
Certification
- SQL for Data Analysis - LinkedIn Learning
- Python for Data Analysis - Udemy
- Problem Solving with Excel – Coursera
- Data Skills for Excel Professionals Specialization, Coursera
Timeline
Business Analyst
Finkraft
09.2024 - 02.2025
Business Strategist and Consultant
Wise Owl Consulting
10.2023 - 09.2024
Business Analyst Intern
Amazon
01.2023 - 07.2023
Growth Strategist / Content Manager
Favcy Venture Builders
03.2021 - 09.2022
Bachelor of Technology - Bioengineering
Vellore Institute of Technology
Similar Profiles
Debasmita PalDebasmita Pal
Sr Data Analyst at Schneider ElectricSr Data Analyst at Schneider Electric
Vani KulkarniVani Kulkarni
Talent Acquisition Lead at DISH Network Technologies India Pvt. Ltd.Talent Acquisition Lead at DISH Network Technologies India Pvt. Ltd.
Renu Kumar MRenu Kumar M
Program Specialist at [247]-Inc.Program Specialist at [247]-Inc.