Dynamic integration manager with a proven track record at Pandocorp, specializing in API management and strategic planning. Achieved 98% SLA compliance through effective troubleshooting and process improvements. Adept at collaborating cross-departmentally, leveraging Agile methodologies to enhance project outcomes and drive efficiency in ERP solutions.
Overview
7
7
years of professional experience
Work History
Manager Integrations
Pandocorp Private Limited
Chennai
01.2025 - Current
Designed and implemented integration solutions for SAP Process Integration and Orchestration, ensuring seamless processes across ERP, TMS, and CRM applications including SAP, Oracle, and Salesforce.
Developed and maintained technical documentation for integration processes and workflows to streamline operations.
Monitored and troubleshot integration issues, achieving a 98% SLA compliance on timely resolutions to minimize business impact.
Implemented process improvements that reduced task completion time by 15%, enhancing overall efficiency.
Collaborated cross-departmentally to align integration initiatives with strategic company objectives.
Engaged with security standards such as OAuth 2.0 and JWT to secure API management processes.
TMS Technician
Pandocorp Private Limited
Chennai
06.2020 - 01.2025
Executed SAP integration scenarios with a focus on TMS, enhancing transportation efficiency and service delivery.
Worked closely with stakeholders to gather and analyze requirements for integration projects, ensuring alignment with business needs.
Applied Agile methodologies to facilitate iterative development processes in integration projects.
Logistics Operations Manager
Rivigo Services Limited
Chennai
09.2018 - 05.2020
Directed daily shipping and receiving operations, identifying improvement opportunities to bolster logistics performance.
Vice President - Senior Manager Information Technology Infrastructure at CitiVice President - Senior Manager Information Technology Infrastructure at Citi