Naomi QUINKER
Bengaluru
Summary
Dynamic customer support executive with a proven track record at IEnergizer, with over three years of experience, excelling in ticket resolution and knowledge base management. Adept at critical thinking and team collaboration, I effectively handled high-pressure situations, ensuring customer satisfaction and loyalty while enforcing policies and collaborating with developers to enhance service quality.
Overview
4
4
years of professional experience
Work History
Customer support executive - Operations
IEnergizer
Bengaluru
03.2023 - 01.2026
- Active monitoring and handling tickets via chats and e-mail.
- Led incident response during high-profile safety escalations, ensuring rapid resolutions.
- Delivering a timely response to ensure adherence to community rules and prevent toxic behavior.
- Used Confluence to keep updated and maintain the customer service knowledge base, reducing training time for new hires.
- Enforcing the gap policies and collaborating with developers to identify and report exploits or bugs.
- Handled high-pressure situations during peak hours, and ensured their satisfaction and loyalty.
- Trained for customer inquiries and escalations across multiple domains, including mesh, audio, appeals, EXR, and image workflow.
Customer Relationship Executive
Maruti Suzuki India Limited
Dimapur
08.2021 - 02.2022
- Handling customer queries and complaints via phone, e-mail, and in person.
- Assisted customers with product inquiries and service requests.
- Maintaining accurate and detailed records of all customer interactions, often using CRE software.
- Resolved customer complaints through effective communication and problem-solving.
Education
Public college of commerce - Business/commerce
Nagaland University
Nagaland06.2021
Higher secondary - General
Nagaland board of school education higher secondary
Nagaland02.2018
High school -
Nagaland board of school education high school
Nagaland02.2016
Skills
- Knowledge base management
- Critical thinking
- Team collaboration
- Communication skills
- Customer service
- Ticket resolution
Accomplishments
- Recognition and rewards for three consecutive quarters, and won a washing machine, speaker, and Casio.
- Receiving awards or recognition for good performance.
Languages
- English
- Hindi
- Nagamese(Native)
Timeline
Customer support executive - Operations
IEnergizer
03.2023 - 01.2026
Customer Relationship Executive
Maruti Suzuki India Limited
08.2021 - 02.2022
Public college of commerce - Business/commerce
Nagaland University
Higher secondary - General
Nagaland board of school education higher secondary
High school -
Nagaland board of school education high school