Reading
Akash Kumar
BCA Graduate / Fresher
Kolkata,WB
Summary
Results-driven customer support specialist with a focus on resolving inquiries promptly and managing knowledge bases. Committed to enhancing service efficiency and user satisfaction through effective training and onboarding.
Overview
3
3
Languages
Work History
Customer Support Executive – Maxicus (3 Months)
Maxicus
Kolkata, India
05.2025 - 08.2025
- Provided exceptional customer support by resolving inquiries promptly, enhancing user satisfaction.
- Managed ticketing systems to ensure timely responses, improving overall service efficiency.
- Assisted in training new team members on customer service protocols, fostering collaborative learning.
- Documented customer interactions accurately, contributing to a comprehensive knowledge base for future reference.
Education
Bachelor of Computer Applications - Information And Communication Technology
Central Modern School & Kalyani Public School
Barasat 04.2001 -
Skills
Customer support
Ticketing systems
User satisfaction
Training and onboarding
Knowledge base management
Interests
Listening Music
Timeline
Customer Support Executive – Maxicus (3 Months)
Maxicus
05.2025 - 08.2025
Bachelor of Computer Applications - Information And Communication Technology
Central Modern School & Kalyani Public School
04.2001 -
Playing games
Online games
Cricket