Overview
Work History
Education
Skills
Certification
Careerdetails
Timeline
Generic
Narahare A

Narahare A

Banking BPO Leader

Overview

26
26
years of professional experience
4
4
Certifications

Work History

Freelance BFS BPO Consultant

Independent
11.2023 - Current
  • Independent Consultant - Banking Operations and Services
  • Business Process Re-engineering
  • Process Automation Consultant
  • Digital Banking Strategist
  • GCC (Shared Services) Set up, Transition, Risk Assessment

Vice President & Global Leader -Banking Operations

Genpact
02.2022 - 11.2023
  • Operations Management, Service Delivery
  • Transformation of Operations - Develop, execute, and manage the entire gamut of banking operations
  • Lead Solution Architect
  • Banking BPO Practice Leader
  • Thought Leadership
  • Marketing and GTM Sales Enablement Leader

Head - Global Banking Operations, Ops and Business Consulting, Center of Excellence & Transformation

TCS BFS BPS
04.2016 - 02.2022
  • Enterprise-wide business transformation - Front Office, Mid Office and Back Office
  • Rfx Management and Lead Solution Architect
  • Business Process Transformation Consultant
  • Risk and Control Assessment, Control Testing
  • Thought Leadership
  • Marketing Strategy on Ops, Ops Tools Capability Sales Enablement
  • Process Automation Tools and Solution Development and Marketing from GTM strategy

Product Specialist & Functional Lead - Banking and Payments Platform

TCS Financial Solutions Group
11.2013 - 03.2016
  • Product Management for solution enhancements
  • Core Banking, Payments, Compliance Modules
  • Presales and Solutions Lead

Head - Global Banking & Payment Operations & Transformation Program

TCS BFS BPS
08.2009 - 10.2013
  • Responsible for Top Line Growth and Bottom line Improvement
  • Service Delivery Management, Process Re-engineering, Automation, Transition of new projects, Risk & Control Assessment
  • Stakeholder Management
  • Project Leader
  • Change Management
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Senior Manager - Central Ops & Vendor Management

Fullerton India Credit Company
11.2007 - 08.2009
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Provided strong leadership to enhance team productivity and morale.

Operations & ProjectsHead - Retail &Commercial Banking

Citigroup Global Services Ltd.
01.2001 - 10.2007


  • Relationship and Stakeholder Management to optimize service quality, business growth and customer satisfaction.


Payables Specialist, Europe

Ford Business Services
07.2000 - 12.2000

Chief Accountant

Indigo Business Services Pvt Ltd.
02.1998 - 06.2000

Education

Chartered Accountancy Inter - Management, Cost And Financial Accounting (Int)

Institute of Chartered Accountants of India
Chennai
04.2001 - 1998.04

B. Com - undefined

A M Jain College, University of Madras, Chennai

Skills

Banking BPO

Certification

Green Belt Certified by TQMI

Careerdetails

  • Freelance BFS BPO Consultant, Chennai, 11/23, Present, Independent Consultant - Banking Operations and Services
  • Vice President and Global Leader - Banking Services, Chennai, 02/22, 11/23, Genpact
  • Head - Global Banking Operations, Ops and Business Consulting, Center of Excellence & Transformation, Chennai, 04/16, 02/22, TCS BFS BPS
  • Product Specialist & Functional Lead - Banking and Payments Platform, Chennai, 11/13, 03/16, TCS Financial Solutions Group
  • Head - Global Banking & Payment Operations & Transformation Program, Chennai, 08/09, 09/13, TCS BFS BPS
  • Senior Manager - Central Ops & Vendor Management, Chennai, 11/07, 08/09, Fullerton India Credit Company
  • Operations & Projects Head - Retail & Commercial Banking, Chennai, 01/01, 10/07, Citigroup Global Services Ltd.
  • Payables Specialist, Europe, Chennai, 07/00, 12/00, Ford Business Services
  • Chief Accountant, Chennai, 02/98, 06/00, Indigo Business Services Pvt Ltd.

Timeline

Freelance BFS BPO Consultant

Independent
11.2023 - Current

Vice President & Global Leader -Banking Operations

Genpact
02.2022 - 11.2023

Head - Global Banking Operations, Ops and Business Consulting, Center of Excellence & Transformation

TCS BFS BPS
04.2016 - 02.2022

Product Specialist & Functional Lead - Banking and Payments Platform

TCS Financial Solutions Group
11.2013 - 03.2016

Head - Global Banking & Payment Operations & Transformation Program

TCS BFS BPS
08.2009 - 10.2013

Senior Manager - Central Ops & Vendor Management

Fullerton India Credit Company
11.2007 - 08.2009

Chartered Accountancy Inter - Management, Cost And Financial Accounting (Int)

Institute of Chartered Accountants of India
04.2001 - 1998.04

Operations & ProjectsHead - Retail &Commercial Banking

Citigroup Global Services Ltd.
01.2001 - 10.2007

Payables Specialist, Europe

Ford Business Services
07.2000 - 12.2000

Chief Accountant

Indigo Business Services Pvt Ltd.
02.1998 - 06.2000

B. Com - undefined

A M Jain College, University of Madras, Chennai
Narahare ABanking BPO Leader