Narahare A
Banking BPO Leader
Overview
26
26
years of professional experience
4
4
Certifications
Work History
Freelance BFS BPO Consultant
Independent
11.2023 - Current
- Independent Consultant - Banking Operations and Services
- Business Process Re-engineering
- Process Automation Consultant
- Digital Banking Strategist
- GCC (Shared Services) Set up, Transition, Risk Assessment
Vice President & Global Leader -Banking Operations
Genpact
02.2022 - 11.2023
- Operations Management, Service Delivery
- Transformation of Operations - Develop, execute, and manage the entire gamut of banking operations
- Lead Solution Architect
- Banking BPO Practice Leader
- Thought Leadership
- Marketing and GTM Sales Enablement Leader
Head - Global Banking Operations, Ops and Business Consulting, Center of Excellence & Transformation
TCS BFS BPS
04.2016 - 02.2022
- Enterprise-wide business transformation - Front Office, Mid Office and Back Office
- Rfx Management and Lead Solution Architect
- Business Process Transformation Consultant
- Risk and Control Assessment, Control Testing
- Thought Leadership
- Marketing Strategy on Ops, Ops Tools Capability Sales Enablement
- Process Automation Tools and Solution Development and Marketing from GTM strategy
Product Specialist & Functional Lead - Banking and Payments Platform
TCS Financial Solutions Group
11.2013 - 03.2016
- Product Management for solution enhancements
- Core Banking, Payments, Compliance Modules
- Presales and Solutions Lead
Head - Global Banking & Payment Operations & Transformation Program
TCS BFS BPS
08.2009 - 10.2013
- Responsible for Top Line Growth and Bottom line Improvement
- Service Delivery Management, Process Re-engineering, Automation, Transition of new projects, Risk & Control Assessment
- Stakeholder Management
- Project Leader
- Change Management
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Senior Manager - Central Ops & Vendor Management
Fullerton India Credit Company
11.2007 - 08.2009
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
Operations & ProjectsHead - Retail &Commercial Banking
Citigroup Global Services Ltd.
01.2001 - 10.2007
- Relationship and Stakeholder Management to optimize service quality, business growth and customer satisfaction.
Payables Specialist, Europe
Ford Business Services
07.2000 - 12.2000
Chief Accountant
Indigo Business Services Pvt Ltd.
02.1998 - 06.2000
Education
Chartered Accountancy Inter - Management, Cost And Financial Accounting (Int)
Institute of Chartered Accountants of India
Chennai 04.2001 - 04.1998
B. Com - undefined
A M Jain College, University of Madras, Chennai
Skills
Banking BPO
Operations
Practice and
Solutions Leader
Process Transformation
Sales Enablement
Thought Leadership
Certification
Green Belt Certified by TQMI
Careerdetails
- Freelance BFS BPO Consultant, Chennai, 11/23, Present, Independent Consultant - Banking Operations and Services
- Vice President and Global Leader - Banking Services, Chennai, 02/22, 11/23, Genpact
- Head - Global Banking Operations, Ops and Business Consulting, Center of Excellence & Transformation, Chennai, 04/16, 02/22, TCS BFS BPS
- Product Specialist & Functional Lead - Banking and Payments Platform, Chennai, 11/13, 03/16, TCS Financial Solutions Group
- Head - Global Banking & Payment Operations & Transformation Program, Chennai, 08/09, 09/13, TCS BFS BPS
- Senior Manager - Central Ops & Vendor Management, Chennai, 11/07, 08/09, Fullerton India Credit Company
- Operations & Projects Head - Retail & Commercial Banking, Chennai, 01/01, 10/07, Citigroup Global Services Ltd.
- Payables Specialist, Europe, Chennai, 07/00, 12/00, Ford Business Services
- Chief Accountant, Chennai, 02/98, 06/00, Indigo Business Services Pvt Ltd.
Timeline
Freelance BFS BPO Consultant
Independent
11.2023 - Current
Vice President & Global Leader -Banking Operations
Genpact
02.2022 - 11.2023
Head - Global Banking Operations, Ops and Business Consulting, Center of Excellence & Transformation
TCS BFS BPS
04.2016 - 02.2022
Product Specialist & Functional Lead - Banking and Payments Platform
TCS Financial Solutions Group
11.2013 - 03.2016
Head - Global Banking & Payment Operations & Transformation Program
TCS BFS BPS
08.2009 - 10.2013
Senior Manager - Central Ops & Vendor Management
Fullerton India Credit Company
11.2007 - 08.2009
Chartered Accountancy Inter - Management, Cost And Financial Accounting (Int)
Institute of Chartered Accountants of India
04.2001 - 04.1998
Operations & ProjectsHead - Retail &Commercial Banking
Citigroup Global Services Ltd.
01.2001 - 10.2007
Payables Specialist, Europe
Ford Business Services
07.2000 - 12.2000
Chief Accountant
Indigo Business Services Pvt Ltd.
02.1998 - 06.2000
B. Com - undefined
A M Jain College, University of Madras, Chennai