Narashimha N
Public Relationship Officer & Office Assistant
ELURU, A.P
Summary
Adept at crafting compelling PR strategies and managing crises, my tenure at Alluri Sitarama Raju Academy of Medical Sciences honed my expertise in media relations and empathetic stakeholder engagement. Leveraging skills in social media strategy and community relations, I significantly enhanced the hospital's public image, underscoring a commitment to excellence and proactive communication. Creative and strategic Public Relations Manager with background in developing and implementing PR strategies that enhance brand image. Skilled in crafting compelling messages, managing media relations, and coordinating high-profile events to increase visibility and engagement. Track record of successfully navigating crisis communications, ensuring consistent and positive messaging across all platforms. Demonstrated ability to lead teams in executing campaigns that significantly improve public perception and drive organizational goals.
Overview
9
9
years of professional experience
Work History
Public Relations Manager
Alluri Sitarama Raju Academy of Medical Sciences
ELURU
07.2022 - 08.2024
- Addressing patient queries, complaints, and feedback with empathy and professionalism.
- Assisting patients and their families in understanding hospital procedures, treatment plans, and billing processes.
- Ensuring a smooth admission and discharge process for patients.
- Acting as a point of contact between the hospital administration and patients or visitors.
- Representing the hospital in community outreach programs, health camps, and public awareness campaigns.
- Building and maintaining a positive image of the hospital through social media, press releases, and public events.Liaising with medical, administrative, and support staff to ensure seamless patient care and services.
- Handling sensitive situations like patient grievances, medico-legal cases, or emergencies diplomatically.
- Promoting hospital services through advertisements, brochures, and digital campaigns.
- ollecting and analyzing feedback from patients and visitors to improve hospital services.
- Suggesting policy or procedural changes to the management based on feedback trends.
- Engaging with stakeholders to enhance the hospital's reputation and attract new patients.
- Coordinating with authorities or media during emergencies or high-profile cases.
- Facilitating communication between departments for resolving patient concerns quickly.
OFFICE ASSISTANT - MRD DEPARTMENT
Alluri Sitarama Raju Academy of Medical Sciences
ELURU
04.2019 - 07.2022
- Ensuring records are complete, accurate, and available, and that they are stored and maintained in a secure and confidential manner.
- Accepting and verifying requests for patient records from various agencies and individual
- Sorting, filing, and collating medical records, including progress notes, treatment plans, and discharge summaries
- Updating patient files with diagnoses, treatments, and other details from appointmentsPerformed data entry tasks into various computer systems accurately and efficiently.
- Communicating with transcriptionists or vendors to resolve issues with reports, and collaborating with other members of the medical team
- Performing medical record audits
- perated photocopiers and scanners, facsimile machines and personal computers.
Finance Administrator
Ambica Finance Company
ELURU
02.2016 - 02.2019
- Communicated with clients to address and resolve billing or payment disputes.
- Managed relationships with tax authorities, bankers and auditors.
- Explaining billing details to clients or patients to ensure clarity
- Addressing customer or client queries related to billing, charges, and outstanding payments.
- Resolving disputes or discrepancies in bills in a timely and professional manner.
Education
Bachelor of Arts -
Gandhi Institute of Technology And Management
Vishakapatnam05-2017
Medical Lab Technician - MLT
St Mary's Vocational Junior College
Eluru05-2013
High School -
Municipal High School Gandhi Nagar
Eluru, India03-2009
Skills
- Media inquiry management
- PR strategy development
- Social media strategy
- Media training
- Creative direction
- Coverage planning
- Online reputation monitoring
- Partnership development
- Community relations
- Crisis management
- Campaign tracking
- Employee engagement
- Media relations
Affiliations
- Regularly attend workshops on public speaking and self-improvement, emphasizing a commitment to lifelong learning.
- Enjoy cooking and experimenting with cuisines, showing attention to detail and creativity.
- Member of a photography club and an avid traveler, reflecting creativity, curiosity, and adaptability to diverse environments.
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Beginner
A1
Timeline
Public Relations Manager
Alluri Sitarama Raju Academy of Medical Sciences
07.2022 - 08.2024
OFFICE ASSISTANT - MRD DEPARTMENT
Alluri Sitarama Raju Academy of Medical Sciences
04.2019 - 07.2022
Finance Administrator
Ambica Finance Company
02.2016 - 02.2019
Bachelor of Arts -
Gandhi Institute of Technology And Management
Medical Lab Technician - MLT
St Mary's Vocational Junior College
High School -
Municipal High School Gandhi Nagar
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