NARASIMHA PRASAD SAMPATH
Bengaluru
Summary
Accomplished Operations Manager with expertise in project management and team leadership, honed at ThinkWright Learning Services. Spearheaded process improvements, enhancing efficiency by 30%. Adept in data analysis and strategic decision-making, driving service excellence. Proven track record in vendor management and IT support, ensuring seamless operations and client satisfaction.
Overview
20
20
years of professional experience
5
5
Certifications
Work History
Operations Manager
ThinkWright Learning Services Pvt. Ltd.
Bengaluru
04.2019 - Current
- Guided procedural, technical, and operational changes, enhancing organizational efficiency.
- Assisted in designing, documenting, implementing, and monitoring new products and services for improved market readiness.
- Translate data from multiple sources into strategic insights for senior management decision-making.
- Act as an internal IT resource, supporting solution architecture, feature implementation, and system upgrades.
- Design and deploy individualized training and development programs (Virtual, Classroom, eLearning).
- Supported team members and provided client solutions, aligning operations with company objectives.
Operations Manager
Proximo Tech Soft Pvt. Ltd.
Bengaluru
05.2018 - 03.2019
- Oversaw operational workflows and IT support functions, enhancing client project execution.
- Implemented training and development initiatives to strengthen employee capabilities.
- Supported design and delivery of service innovations and system upgrades to improve client offerings.
- Collaborated with cross-functional teams to resolve client issues, ensuring service excellence.
Technical Services Specialist
IBM India Pvt. Ltd.
Bengaluru
02.2017 - 03.2018
- Provided technical troubleshooting and client support, including IBM Web Form portal management.
- Managed and configured LAB environments on Windows, WAS, Redhat, VMware, and Oracle.
- Performed recovery operations, workstation setups, and system audits to ensure IT compliance.
- Coordinated with vendors to secure contracts that met client requirements and ensured cost-effective solutions.
- Analyzed customer feedback to introduce process improvements that optimized service delivery.
Metrics Analyst & Training Coordinator
Manpower Services India Pvt. Ltd(Deputed at IBM India Pvt LTD).
Bangalore
07.2010 - 12.2016
- Streamlined reporting processes, improving accuracy and clarity of data presentation.
- Provided insights on operational performance to support strategic decision-making.
- Trained staff on data collection methods and reporting tools, enhancing their competency in data management.
- Designed dashboards, managed L&K tools, prepared statistical reports, and coordinated IT audits.
- Conducted needs assessments to identify and address gaps in employee skills and knowledge.
MIS Executive & Controlled Access System Administrator
Hofincons InfoTech & Industrial Services Pvt. Ltd (Deputed at IBM India Pvt LTD).).
Bangalore
11.2005 - 06.2010
- Provided technical support for CAS software, administered Windows systems, conducted audits, and managed security systems to enhance operational efficiency.
- Collaborated with stakeholders to clarify business requirements and develop tailored technical solutions.
- Oversaw vendor relationships to ensure adherence to service agreements and quality standards.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Structured HR consulting services to support clients during organizational developments and changes.
- Led cross-functional teams to drive project execution and alignment with client goals.
Education
B.Com. - Correspondence
P.U.C - HECA
Skills
- Project management
- Service delivery management
- Process improvement
- Process optimization
- Risk assessment and mitigation
- Vendor management
- Customer relationship management
- Data analysis
- Analytics and reporting
- System administration
- IT processes
- Software tools
- Operating systems
- Team leadership
- Learning management
Date Of Birth
01/09/82
Languages Known
- English
- Kannada
- Hindi
- Tamil
- Telugu
Key Highlights
Successfully led IT operations and workforce training programs across multiple organizations., Designed dashboards and reporting tools for IBM to track learning effectiveness and KPIs., Streamlined IT service workflows, reducing downtime and improving user experience., Recognized for building efficient operational frameworks that improved service quality., AI Dashboards using Microsoft Power BI, Project Management Professional (PMP), Cognitive Practitioner, Business Analysis Foundations, IBM Design Thinking Practitioner, Bluemix Essentials
Profile Summary - Summary
- Accomplished Operations Manager & System Administrator with 20+ years of experience in IT Infrastructure, Vendor Management, System Administration, Learning Operations, and Service Delivery.
- Proven expertise in process optimization, system integration, and IT support, enabling enhanced productivity, efficiency, and customer satisfaction.
- Strong track record in team leadership, training program design, and workforce skill development, supporting organizational growth and capability building.
- Adept at vendor management, stakeholder collaboration, and client engagement to ensure seamless delivery of services within cost and compliance frameworks.
- Experienced in data analysis, performance monitoring, and dashboard creation for actionable insights and strategic decision-making.
- Recognized for a results-oriented, problem-solving mindset with a focus on building long-term customer relationships and operational excellence.
Languages
English
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Telugu
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Certification
Project Management Professional (PMP)
Timeline
Operations Manager - ThinkWright Learning Services Pvt. Ltd.
04.2019 - Current
Operations Manager - Proximo Tech Soft Pvt. Ltd.
05.2018 - 03.2019
Technical Services Specialist - IBM India Pvt. Ltd.
02.2017 - 03.2018
Metrics Analyst & Training Coordinator - Manpower Services India Pvt. Ltd(Deputed at IBM India Pvt LTD).
07.2010 - 12.2016
MIS Executive & Controlled Access System Administrator - Hofincons InfoTech & Industrial Services Pvt. Ltd (Deputed at IBM India Pvt LTD).).
11.2005 - 06.2010
Bangalore University - B.Com., Correspondence
Govt Pre-University College - P.U.C, HECA