Narasimha Akhil Pentapati
Software Engineer
Summary
Experienced Dotnet with overall 3.6 years of experience in Software Industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Specialist
Cognizant Technology Solutions
chennai
12.2018 - Current
- Administer, troubleshoot and execute change requests for web applications hosted on windows and linux production servers.
- Production support and Management of Applications hosted on windows & Linux production environment.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Follow SOP'S and resolve tickets as per SLA in ITSM System.
- Documentations of SOP'S and Knowledge Management base with regular reviews.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Monitored systems in operation and quickly troubleshot errors.
- Providing quick resolution with customer satisfaction.
Education
Bachelor of Science - Computer Science
Vishnu Institute of Technology
Bhimavaram 07.2014 - 07.2018
Skills
- Software Debugging
Timeline
Technical Support Specialist
Cognizant Technology Solutions
12.2018 - Current
Bachelor of Science - Computer Science
Vishnu Institute of Technology
07.2014 - 07.2018
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