Narayan Bhati
NAGPUR
Summary
Results-driven Sr. Network Engineer with extensive hands-on experience in CUCM and Microsoft Teams. Proficient in troubleshooting VoIP systems, ensuring seamless communication and operational efficiency. Results-driven Sr. Network Engineer with extensive experience in Cisco IPT and Microsoft Teams migration projects. Proficient in troubleshooting VoIP protocols and optimizing communication systems to enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Sr. Network Engineer
Tech Mahindra
Pune
06.2025 - Current
- Strong technical knowledge of SIP, RTP, and VoIP protocols.
- Hands-on experience in CUCM and CUC features, including call flows, call handlers, voice gateways, analog gateways, and voice troubleshooting, with a proven ability to meet and exceed client expectations.
- Skilled in troubleshooting hard phones, softphones (WebEx and Jabber), and Cisco voice gateways.
- Experienced in configuring and troubleshooting Teams telephony using the Microsoft Teams Admin Center.
- Proficient in configuring and resolving SMS and fax-related issues through OpenText My Portal.
Senior Analyst
Capgemini
Mumbai
03.2022 - 06.2025
- Relevant experience with voice IPT tools, including Cisco Call Manager (CUCM), Cisco Unity Connection, AXL Tool, Spectrum Tool, RTMT Monitoring Tool, OpenText Tool, and Prima.
- Hands-on experience with Microsoft Teams Admin Center for assigning Teams Telephony numbers, licenses, and services; involved in site creation, call queue setup, and auto attendant configuration for Teams Telephony.
- Actively involved in Cisco IPT to Microsoft Teams migration projects.
- Extensive knowledge of Cisco IP phone configuration, Cisco Jabber configuration, fax-to-email setup, voicemail troubleshooting, and resolving issues with third-party devices, such as DECT phones and Axis phones.
- Authored knowledge base (KB) articles related to VoIP telephony, Microsoft Teams telephony, classic telephony, and mobile telephony to support the Service Desk in handling tickets and performing first-level troubleshooting.
Education
Bachelor of Engineering - Electrical Engineering
G.H.Raisoni College Of Engineering
Nagpur, Maharashtra04-2019
HSC/12th - General Science
S.K.Porwall College
Nagpur, Maharashtra03-2015
Skills
- Cisco Unified Communication Manager (CUCM)
- Cisco Unity Connection (CUC)
- Microsoft Teams Admin Center (M365)
- Open text my portal (fax and SMS)
- Voss Automation and Voss Insights Tool
- Spectrum and RTMT (monitoring tool)
- Primary and secondary arc servers (monitoring tool)
- ServiceNow (ticketing tool)
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Marathi
Proficient (C2)
C2
Timeline
Sr. Network Engineer
Tech Mahindra
06.2025 - Current
Senior Analyst
Capgemini
03.2022 - 06.2025
Bachelor of Engineering - Electrical Engineering
G.H.Raisoni College Of Engineering
HSC/12th - General Science
S.K.Porwall College