Salil Subhash Khamkar
Sr. Manager Telecom
Mumbai
Summary
To obtain the position in an organization where I can utilize my professional skills, Management skill & experience towards the growth of the organization.
Proven experience as a Telecom Sr. Manager in Anunta Technology Management Services Ltd with excellent knowledge of planning & designing in Cisco Unified Communication Solutions & PCCE contact center as well as AWS connect Basic Knowledge of Asterisk , Verint Call recording & Ameyo equipped voice setup.
Overview
12
12
years of professional experience
Work History
Telecom Sr. Manager
Anunta Technology Management Services Ltd.
03.2017 - Current
- As an Manager handling the Client Team documentation as well as verifying the daily work which is schedule for team
- Daily checklist & Backup checklist
- Daily Ticket update & Handover
- Maintaining the Document likes below as well as adding all telecom devices under monitoring
- Budget
- Telecom all location Capacity & AMC Doc
- SPOF doc for asset or application
- ALL Vendor Escalation Matrix as well as respective AMC
- Regular Monthly Patch Upgradation of MUM & PTC
- PM of all PCCE & Cisco setup on quarterly basis as well as Production PBX
- Vendor management as well as customer satisfaction
- Responsible for Maintaining and troubleshooting configuration changes in PCCE Script, IVR based on the business requirements
- Troubleshooting on CUBE (busy tone, static issue like issue @ VG level as having SIP trunk between existing setup & TATA)
- Coordinating with Cisco TAC for escalated issue and troubleshooting with TAC engineers
- Project manager for migration as well as DC movement
Voice L2 Engineer
Reliance Industries Limited
08.2012 - 03.2017
- Company Overview: Reliance Corporate IT Park Ltd
- Implementation of Cisco Unified Communication Manager:
- Design & Implementation of Voice Network (CUCM 9.1.2) of PMD (Patalganga Manufacturing Division) & HMD (Hazira Manufacturing Division) (Manufacturing and Refinery plant of Reliance Industries Limited)
- Also Design & Implementation of Voice Network (CUCM 11.1) of PDM First source Corporate setup (Client of Anunta Enterprise LTD)
- Project In-charge for Voice Network deployment of both site for Voice Network
- Designed Easy to remember Dial-plan of both sites (2000 Extension)
- Installation of CUCM 9.1.2 with special feature such as Extension Mobility, Paging, AD Integration for Corporate Directory
- Cisco 2911 ISR MGCP Router configuration for Primary, Secondary & Tertiary PRI line installation
- Cisco 6941, Cisco 7962G, Cisco 8941, Cisco 3905, Cisco 6901, Cisco 7841 IP Phones
- Design and Implementation of CUCM 9.1.2 for Jio office in Mumbai
- Integration of CUC with CUCM via SCCP
- Creation of Voice Mail
- Troubleshooting & modification of PCCE Contact Center:
- New Call flow replication & implementation of TF in environment
- Handling Network VRU Script of UCCE
- User modification & accessibility
- Inter cluster communication between 2 Contact centers
- Backup of CVP, DATA server & and Finesse application
- SIP communication TATA
- CUCM Re-Installation using OVA template:
- CUCM installed at enterprise was without OVA template which is not recommended by Cisco TAC
- Hence re-installed the CUCM using OVA template
- For this activity, an isolated network was created on which all the CUCMs were installed with same IP address
- Backup of enterprise CUCM was installed on isolated network CUCM
- Then re-installed all the CUCM using OVA template in enterprise UCS server
- Up-gradation of CIMC firmware and EXSI:
- EXSi version running on UCS C210 M2 was version 4.1
- Upgraded the EXSi version to version 5.5 along with the up-gradation of CIMC version compatible to the new EXSi version
- Teaming of NIC ports on UCS server for network redundancy:
- There was no redundancy available at UCS server for CUCM
- As there were dedicated ports of VMs connected directly to either primary L3 switch or secondary L3 switch
- Planned and implemented NIC teaming such that even if one of the core switch goes down, still the VMs will be reachable through other L3 switch
- Implementation of Ameyo Contact Center:
- Configuration Customized OS as a platform for Ameyo application
- Configuration on Call flow & customized the call flow of ameyo scrip
- Configuration of Sip trunk between Ameyo & CUCM application
- Planned & Design the require report for business purpose
- Maintain the application by PM on regular basis
- Basic troubleshooting
- Implementation of AVAYA Communication Manager setup:
- Primarily responsible and Basic configuration in RCP
- System configuration as per User requirement like call forwarding
- Hunting configurations for Secretory – Public unknown numbering & Incoming call-handling treatment configuration
- Performing system Health Check, Alarm Maintenance, system upgrade and Firmware up gradation
- Implementation of AWS Contact Center:
- Basic Configuration like User creation, RP, Queue
- Office hour etc
- Configuration Customized Contact Flow
- Configuration for VM
- Configuration of Stack, Lambda function
- Basic troubleshooting
- Data Center Migration:
- Leading as Project manager
- Design & Solution Architect
- Onsite presence to take care if any
- Reliance Corporate IT Park Ltd
Education
BSC - Computer Science
Navnirman Collage
Mumbai University 07.2007 - 07.2011
H.S.C -
Gogate Joglekar Collage of Science
07.2005 - 07.2007
S.S.C. -
R.B. Shirke High School
06.2004 - 06.2005
Skills
Team Management
IT Project Manager
Cisco Unified Communication Manager (CUCM)
Voice Technologies
Cisco PCCE setup
AWS Connect
Contact Center Infra
Verint technology
Overallsummary
Proven experience as a Telecom Sr. Manager in Anunta Technology Management Services Ltd with excellent knowledge of planning & designing in Cisco Unified Communication Solutions & PCCE contact center as well as AWS connect. Basic Knowledge of Asterisk, Verint Call recording & Ameyo equipped voice setup.
Professionalstrengthsandtechnicalskills
- Comprehensive knowledge of Cisco Unified Communication Manager (CUCM) 12.5 and Voice Technologies required for setup of new sites.
- Troubleshooting on PCCE setup & modification into call flow.
- Skilled in designing, planning and implementing network having geographical redundancy for CUCM configuration and accessories i.e. Cisco PSTN Routers, Voice Gateway (CUBE).
- Enterprise voice integration of Cisco CUCM with Avaya CM over an H.323 Trunk.
- Handing AWS Connect, Ameyo & Verint technology.
- Proficient in technical and non-technical communication, both in Oral & Written.
- Excellent problem solving, analytical and logical skills.
- Optimistic towards achieving desired goals.
Sport
4+4 Year played Football for as a Goalkeeper for respective Corporate Team
Personal Information
- Passport Number: K6297730
- Date of Birth: 02/11/90
- Nationality: Indian
- Religion: Hindu(Maratha)
Projects
Project Manager for IT Project like Data Center Migration , Infra migration , Upgradation etc
Implementation of Cisco Unified Communication Manager
CUCM Re-Installation using OVA template
Up-gradation of CIMC firmware and EXSI
Implementation of AWS Contact Center
Migration of On-prem Telephony to AWS Connect
Implementation of Ameyo Contact Center
Disclaimer
I hereby solemnly affirm that all the details furnished above are true to the best of my knowledge.
Timeline
Telecom Sr. Manager
Anunta Technology Management Services Ltd.
03.2017 - Current
Voice L2 Engineer
Reliance Industries Limited
08.2012 - 03.2017
BSC - Computer Science
Navnirman Collage
07.2007 - 07.2011
H.S.C -
Gogate Joglekar Collage of Science
07.2005 - 07.2007
S.S.C. -
R.B. Shirke High School
06.2004 - 06.2005